MSIG Insurance was named the Insurer Claims Team of the Year at the recent Insurance Post Claims Awards Asia-Pacific event held on 8 September 2016. This regional award recognises excellence in claims handling and is evaluated by a judging panel made up of experts from the Asian insurance community. MSIG Insurance came out tops as it demonstrated increased customer satisfaction in the claims journey, quicker settlement, enhanced fraud detection and reduced leakage.
The company has improved settlement time for travel medical claim from 6 weeks to a week. It implemented a systematic approach to fraud detection and with the enhancement of staff's
A timely award for MSIG Insurance, the brand today launches its new motor claims campaign, showcasing its easy touchpoints when one needs to settle a motor claim - 24-hour hotline, SMS updates and dedicated staff assistance. This campaign reinforces MSIG Insurance's service excellence and why it is an industry leader in motor claims.
In the event of
CEO of MSIG Insurance, Mr Michael Gourlay said, "This campaign is a
Mr Sam Tan, SVP (Claims Services) of MSIG Insurance also shared that, "By eliminating paperwork and centralising all communications on our accident reporting system, our claims staff is able to focus more on our surveyors' and workshops' performance and in turn contribute to better end results and better customers' experience."
MSIG Insurance's new motor claims campaign will run at selected outdoor media and digital platforms including
For more information and media enquiries, please contact:
Senior Manager, Branding & Corporate Communications
MSIG Insurance (Singapore) Pte. Ltd.
+65 6827 7686