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Commercial Claims Menu

LiabilityShow all

Claim Procedures

1

Notify Us

  • At the occurrence of the incident, contact your agent, broker or us at +65 6827 7660
2

Collect Information

    • Take photographs of the damaged items.
    • Assist and cooperate with the loss adjuster who may be sent to assess the situation.
    • In cases involving damage to property or bodily injury of a third party:
      (a) note down the particulars of the third party
      (b) obtain the details of the nature and extent of claim 
      (c) do not admit liability, settle or negotiate settlement without our prior approval
      (d) immediately inform us when you receive any letter of demand, Writ of Summons, etc from the third party.
3

Submit Information

  • You may download a copy of the claim form or request for the form to be sent to you.
  • Complete the claim form and submit it with all the necessary supporting documents to us.

Supporting Documents

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You can help us to expedite your claim by providing the required documents promptly.

Checklist

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1. Original completed claim form
2. Any letter of claim or documents received from the third party in relation to the claim
3. Photographs of the damaged property

We will contact you for any additional documents that may be required.

EMERGENCY AND CLAIM CONTACTS