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Claim Procedures

1

Notify Relevant Parties

  • At the occurrence of the incident, contact your agent, broker or us at +65 6827 7660.
  • Make a police report if there is a fatal/serious injury.
2

Submit Information

  • You may submit your claim notification online, download a copy of the claim form or request for the form to be sent to you.
  • You should request your attending doctor to complete the “Medical Report” section of the claim form. Please note that claimants are required to bear the fee for obtaining the report.
  • Complete the claim form and submit it with all the necessary supporting documents to us.

Supporting Documents

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You can help us to expedite your claim by providing the required documents promptly.

Checklist

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1. Original completed claim form
2. Original medical bills/receipts
3. Medical certificates, if applicable
4. Medical Report/Discharge Summary
5. Police Report, if applicable
6. Death Certificate and Letters of Administration/Probate, if applicable
7. Coroner’s findings/Post Mortem Report/Toxicological Report, if applicable
8. Documentary proof of relationship between deceased and claimant, if applicable

We will contact you for any additional documents that may be required.

EMERGENCY AND CLAIM CONTACTS