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Personal Claims Menu

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Claim Procedures

1

Notify Relevant Parties

  • At the occurrence of the incident, contact your agent, broker or us at +65 6827 7660.
  • Make a police report if the loss or damage is due to theft or burglary.
2

Mitigate Loss & Collect Information

  • Take necessary steps to minimise further loss or damage.
  • Take photographs of the damaged items and retain the items for our inspection.
  • Assist and cooperate with the loss adjuster who may be sent to assess the situation.
  • In cases involving damage to property or bodily injury of a third party:
    a) note down the particulars of the third party
    b) obtain the details of the nature and extent of claim
    c) do not admit liability, settle or negotiate settlement without our prior approval
    d) immediately inform us when you receive any letter of demand, Writ of Summons, etc from the third party.
3

Submit Information

  • You may submit your claim notification online, download a copy of the claim form or request for the form to be sent to you.
  • Complete the claim form and submit it with all the necessary supporting documents to us.

Supporting Documents

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You can help us to expedite your claim by providing the required documents promptly.

Checklist

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1. Original completed claim form
2. Photographs of the damaged property
3. Invoices/purchase receipts of damaged/lost property
4. Repair/replacement receipts of the damaged/lost property
5. Assessment Report from repairer on the cause and extent of damages
6. Police Report, if applicable
7. Letter of claim or documents received from the third party in relation to the claim, if applicable
8. Photographs of damaged third party property, if applicable

We will contact you for any additional documents that may be required.

EMERGENCY AND CLAIM CONTACTS