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Claim Procedures


Notify Relevant Parties

  • At the occurrence of the incident, contact your agent, broker or us at +65 6827 7660.
  • Make a police report if there is a fatal/serious injury or evidence of criminal or malicious act involved.

Submit Information

  • You may download a copy of the claim form or request for the form to be sent to you.
  • You should request the attending doctor to complete the “Medical Report” section of the claim form if you are submitting a claim for medical expenses. Please note that claimants are required to bear the fee for obtaining the report.
  • Complete the claim form and submit it with all the necessary supporting documents to us.

Supporting Documents


You can help us to expedite your claim by providing the required documents promptly.


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Medical / Injury Claim

1. Original completed Claim Form

2. Original Medical Bills

3. Medical Certificates

4. Medical Report/In-Patient Discharge Summary from the hospital

5. Work Permit

6. Evidence of Wages/Levy

7. Motor Accident Report/Police Report (where applicable)

Death Claim

1. Death Certificate/Post Mortem Report (where applicable)

2. Letter of Administration/Grant of Probate

We will contact you for any additional documents that may be required.