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Claim Procedures

1

Notify Relevant Parties

  • If there are injuries, dial 995 for the ambulance or 999 for the police. Do not remove the vehicles unless you need to rescue the injured parties. Move your vehicle to the side if no one is injured.
  • If you require tow-truck service or further advice on the accident, please call our 24-hour helpline at
    +65 6827 7660.
2

Collect Information

  • Take photographs of the accident scene and damaged vehicles. You may approach any of our authorised workshops or IDAC centres for assistance to download the photographs.
  • Exchange information and particulars of driver/owner, including name, NRIC/FIN, telephone number, email address, insurer and policy number. Note down the vehicle registration number and vehicle details.
  • Note down the name, address, contact number of any eye-witness(es).
  • Avoid all unauthorised tow-truck operators or repair workshops.
  • Do not admit liability.
3

Report Accident

  • File a police report under the following circumstances:
    - injury case
    - hit and run case
    - non-injury involving:
    (a) government vehicle
    (b) damage to government property
    (c) foreign vehicle
    (d) pedestrian or cyclist
  • Report your accident and bring your accident vehicle (regardless of the extent of damage) to our approved reporting centres/authorised workshops within 24 hours or by the next working day. If you do not comply with this requirement, you may lose your No Claims Discount (NCD) (all or part) during your policy renewal and your rights to claim under the policy may also be affected.
  • If you are making a claim under your own policy, you may request any of our authorised workshops to submit a quotation for repairs to us. You need to decide if you are claiming for your own damage repair and the claim need to be submitted within 14 days of occurrence or discovery of damage.
  • If you are making a third party claim at our authorised workshops, an estimate will be prepared and the third party insurer will be invited to survey your vehicle within 2 working days (from date of accident).
  • If you are using your own workshop, please ensure that you contact the third party insurer for the pre-repair survey before commencing repairs. This will ensure that your claim may not be prejudiced.

Supporting Documents

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You can help us to expedite your claim by providing the required documents promptly.

Checklist

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When lodging an accident report at any IDAC centre or our approved reporting centre/authorised workshops

1. Identity Card/Passport

2. Motor Certificate of Insurance

3. Driver’s driving licence

4. Police report, if any

5. Photographs, if any

When making a repair claim for your vehicle within the authorised repair limit

1. E-filed accident report

2. Police report, if any

3. Original photographs of damage

4. Final repair bill and receipt

When making a medical benefits claim for you and/or your passengers

1. Original medical bills and/or receipts

2. Medical report, if required

When making a Personal Accident Claim

1. Police Report

2. Medical Report, if required

3. Death Certificate, and documentary proof of relationship between deceased and claimant (in the event of death)

When making a third party property damage claim

1. E-filed accident report

2. Police report, if any

3. Independent surveyor’s report with original photographs

4. Final repair bill and receipts

5. Car rental agreement, invoice and receipt, if any

6. Receipts for policy excess, if any

When making a third party bodily injuries claim

1. E-filed accident report

2. Police report

3. Police final investigation result

4. Original medical bills and/or receipts

5. Medical report, if required

6. Relevant supporting documents to substantiate various heads of claims

We will contact you for any additional documents that may be required.

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