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Claim Procedures


Notify Us

  • If you are overseas and require emergency assistance, please call our MSIG Assist 24-hour hotline at
    +65 6323 8288.

Collect Information

  • Make a police report within 24 hours at the place of loss and request for a copy of the report for your claim submission.
  • Where the loss or damage occurs in the custody of an airline/cruise/train/bus operator, inform them and request for a Property Loss/Damage Irregularity Report.
  • Take photographs of the damaged items and retain the items for our inspection, if applicable.
  • In cases involving damage to property or bodily injury of a third party:
    a) note down the particulars of the third party
    b) obtain the details of the nature and extent of claim
    c) do not admit liability, settle or negotiate settlement without our prior approval
    d) immediately inform us when you receive any letter of demand, Writ of Summons, etc from the third party.

Submit Information

  • You may submit your claim notification online or download a copy of the claim form or request for the form to be sent to you.
  • Complete the claim form and submit it with all the necessary supporting documents to us.

Supporting Documents


You can help us to expedite your claim by providing the required documents promptly.


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Compulsory Submission

1. Original completed claim form (Note: those who have submitted their claim notification online do not need to submit this)

2. Travelling itinerary, airline ticket, boarding pass or copy of passport with stamp showing the date of departure and return to Singapore.

Personal Accident, Medical Expenses, Emergency Medical Evacuation & Repatriation

1. Original medical bills/receipts

2. Medical Report

Personal Baggage, Baggage Delay, Loss of Personal Money/Documents/Passport

1. Police Report lodged at the place of loss

2. Property Loss/Damage Irregularity Report/Baggage Return Acknowledgement Slip

3. Photographs of the damaged items

4. Purchase invoices/warranty cards for the items claimed, if applicable

Travel Delay, Overbooking/Missed Connection of Flight, Cancellation, Curtailment

1. Carrier’s/airline’s written confirmation on the reason and period of disruption/interruption to the trip

2. Hotel accommodation confirmation advice/Travel deposit receipt

Rental Vehicle Excess Cover, Additional Costs of Rental Car Return

1. Original Rental Vehicle Agreement/Contract

2. Evidence of the motor accident

3. Police Report

4. Original Excess Payment Receipt

Personal Liability

1. Any letter of claim or documents received from the third party in relation to the claim

2. Photographs of damaged third party property

We will contact you for any additional documents that may be required.