David versus Goliath
Seven years into his job at MSIG, and he is still finding it an awesome experience coming to work every day! As the Vice President of Health Insurance, Daren Ng oversees the performance of the portfolio with the support of his five-member team.
Together, they work closely with the respective account handlers to grow individual and corporate business for MSIG. A day under his charge could begin with the drafting of a business proposal to working out the premium rates. Once the business is secured, Daren’s team takes care of the after-sales service to ensure the insurance plan continues to meet the needs and objectives of our customers.
Over the years, the team’s hard work has taken MSIG’s health portfolio to the fifth placing out of the 30 over general insurers here in Singapore for 2018. This is not a mean feat as the company is not a pure health insurance player but being the David among the Goliaths is what drives Daren to achieve more as he recounts one of his biggest business wins within his first year of joining MSIG.
“We won a large account in 2013 which seemed at that time to be against many odds. MSIG was not a large player in the Employee Benefits business and the intermediary had initial concerns in our ability to service an account where the annual premium is over $1 million,”
“As a team, we overcame the challenges and I’m proud that we are still servicing the same client today,” he says.
Daren’s can-do attitude flows through to how he believes MSIG’s brand promise of ‘Going Above and Beyond’ should be delivered.
“Apart from giving our customers a pleasant and memorable experience whenever they deal with us, we also make an effort to explain with care to help our customers understand our products better.”
With more changes expected in the national healthcare scheme to improve Singaporeans’ medical coverage, Daren believes private insurers such as MSIG can come in to boost the public sector’s efforts.
“At the end of the day, there’s no one plan that meets all requirements. It is important that customers manage their healthcare finances and assess their healthcare needs at different stages in life. This should be planned in conjunction with what one has under an employer sponsored program and under any national health schemes such as MediShield Life”.