MSIG's win at Claims Awards Asia-Pacific 2016 bears testimony to its new motor claims campaign
MSIG Insurance was named the Insurer Claims Team of the Year at the recent Insurance Post Claims Awards Asia-Pacific event held on 8 September 2016. This regional award recognises excellence in claims handling and is evaluated by a judging panel made up of experts from the Asian insurance community. MSIG Insurance came out tops as it demonstrated increased customer satisfaction in the claims journey, quicker settlement, enhanced fraud detection and reduced leakage.
The company has improved settlement time for travel medical claim from 6 weeks to a week. It implemented a systematic approach to fraud detection and with the enhancement of staff's specialized skills, potential motor claims leakages was reduced. These and other initiatives contributed to higher customer satisfaction in the past year as compliments to complaints ratio rose exponentially by 7 times.
A timely award for MSIG Insurance, the brand today launches its new motor claims campaign, showcasing its easy touchpoints when one needs to settle a motor claim - 24-hour hotline, SMS updates and dedicated staff assistance. This campaign reinforces MSIG Insurance's service excellence and why it is an industry leader in motor claims.
In the event of car accident, customers can count on MSIG's 24-hour hotline for roadside assistance and advice on claims submission. Once their motor claim is lodged, MSIG's motor policyholders will receive SMS updates on the status of their car repairs. The contact of a dedicated claims officer is also provided in the SMS to the policyholder so he only needs to liaise with one person for his claim.
CEO of MSIG Insurance, Mr Michael Gourlay said, "This campaign is a follow up of MSIG's regional brand campaign. Customers can expect us to live up to our promise of "Insurance that sees the heart in everything" with our motor claims service as one of the best in the market. We pride ourselves as a brand that values and understands what is important to our customers, that drives us to go above and beyond."
Mr Sam Tan, SVP (Claims Services) of MSIG Insurance also shared that, "By eliminating paperwork and centralising all communications on our accident reporting system, our claims staff is able to focus more on our surveyors' and workshops' performance and in turn contribute to better end results and better customers' experience."
MSIG Insurance's new motor claims campaign will run at selected outdoor media and digital platforms including carpark sites, billboard, buses and social media.
About MSIG Insurance
MSIG Insurance Singapore, a member of the MS&AD Insurance Group, is one of Singapore's leading general insurers. With a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. Wholly owned by MSIG Holdings (Asia) Pte Ltd, MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.