Group Healthcare Insurance

Claim Procedure

Claim Procedure


Notify Us

  • At the occurrence of the incident, contact your agent, broker or MSIG at +65 6827 7660.

Submit Information

  • You may submit your claim notification online, download a copy of the claim form or request for the form to be sent to you. 
  • You should request your attending doctor to complete the "Medical Report" section of the claim form. Please note that claimants are required to bear the fee for obtaining the report. 
  • Submit your claim online to receive your claims payment faster and hassle-free through FAST or PayNow payment options.
  • Note: When submitting your claim online, please only enter the digits of your policy number (without the alphabets). 
  • If you are submitting follow-up medical bills, please email copies of these bills with your claim and policy number to [email protected]. Please do not submit them online. 


MSIG Assist

Contact MSIG Assist 24-hour hotline at +65 6323 8388 for Medical and Travel Assistance. 

List of Services

1. Medical Assistance

  • Arrangement of Payment Guarantee for Inpatient Hospitalisation
  • Medical Referral
  • Emergency Medical Advice and Assistance
  • Overseas Emergency Medical Evacuation and Repatriation
  • Repatriation of Local Burial and Mortal Remains or Local Cremation

2. Travel Assistance

  • Visa, Immunisation, Vaccination, Special Medication
  • Weather Information
  • Retrieval and Redirection of Lost Luggage
  • Replacement and Delivery of Essential Lost Travel Documents
  • Emergency Message Transmission and Interpreting Service

Please refer to the Policy for full terms, conditions and exclusions. 

Supporting Documents for Group Healthcare Claim

You can help us to expedite your claim by providing the required documents promptly.

We will contact you for any additional documents that may be required.