Help & Support

Whether you’re looking for more information or any of our products or require emergency assistance at home, overseas or on the road, we’ll always be within easy reach.

Emergency hotlines


Please note that visits to our office are by appointment only.
Please use the Enquiry form below to request an appointment at least 2 working days in advance.

 

Back
Step 1:
Please select your choice of action
Step 2:
Please provide the following details

Payment options

If you would like to make payments for your insurance policies via PayNow, please click here.

View

Enquiry

If you have any questions or requests, we are here for you. Fill up the form and our team will get back to you promptly.

View

Share your feedback

Please tell us how we have served you or how we could look after your needs better. We will follow up with you as soon as possible. Everything you tell us will be handled in complete confidence.

View

Update personal particulars

If any of your contact information has changed, please tell us by filling in the form here.

View

Guides & How‑To’s

Your one-stop guide to all your queries regarding claims submission, corporate employee scheme and updating of personal particulars.

View

M-Connect

Stay on top of all your insurance matters with mConnect – our online customer & partner portals.

View

Corporate Employee Scheme (CES) Updates

Do not miss out on the latest CES promotions and updates!
Simply enter your details in this form.

View

Customer service

Should you have any queries or concerns, we’re always on hand to assist you.

Singapore office
Customer Centre / Main Office

4 Shenton Way #21‑01 SGX Centre 2
Singapore 068807

Operating Hours
8.45 am to 5.30 pm
Mondays to Fridays except for Public Holidays

Customer Service Hotline +65 6827 7602
Customer Service Fax +65 6827 2708

Customer Service Forms:
Enquiry | Feedback | Update of Personal Particulars

Hong Leong building office
Hong Leong Building Office

16 Raffles Quay #24‑01 Hong Leong Building
Singapore 048581

Please refer to our SGX Centre 2 office for
customer service.

SMS enquiry

SMS us at +65 9158 1660 with the following information:

  • Name
  • Policy number or Claim number (if available)
  • Email address
  • Brief description of your enquiry.

We will reply within 2 working days.

Creditsafe Assistance

 Learn more

Travel, Motor, Maid and Cancer insurance enquiry

Chat with Mae

Note: Currently, Mae is only able to advise on TravelEasy®, TravelEasy Pre-Ex®, Global Study, Private Motor, MaidPlus and CancerCare Plus insurance products.

Regional office

MSIG Asia Pte Ltd

4 Shenton Way #27‑01 SGX Centre 2, Singapore 068807
Website: msig‑asia.com

Japan (head office)

MS&AD Insurance Group Holdings, Inc.

Tokyo Sumitomo Twin Building (West Tower)
27‑2, Shinkawa 2 Chome
Chuo‑ku, Tokyo 104‑0033, Japan
Website: ms‑ad‑hd.com

Mitsui Sumitomo Insurance Company, Limited

9, Kanda‑Surugadai 3 Chome
Chiyoda‑ku, Tokyo 101‑8011, Japan
Website: ms‑ins.com

 

Product enquiry form

If you have any questions or requests, we are here for you.

Fill up the form and our team will get back to you promptly.

Line of Business?
Are you presently a customer of MSIG?
Salutation
Is your enquiry related to your existing or previous policy with us?

Please provide us with the following information for verification:

ID type and NRIC / FIN / Passport No

Share your feedback

Please tell us how we have served you or how we could look after your needs better. We will follow up with you as soon as possible.

Everything you tell us will be handled in complete confidence.

Line of Business?
Are you presently a customer of MSIG?
Salutation
Is your enquiry related to your existing or previous policy with us?

Please provide us with the following information for verification:

ID type and NRIC / FIN / Passport No

Update personal particulars

If any of your contact information has changed, please tell us by filling in the form below.

Information of Policyholder / Insured Person

This section is to be completed to enable us to verify your identity. Details entered in this section are not automatically updated in our records.

For changes that you would like us to update in our records, please complete the following sections:

1. Change of personal particulars
2. Change of contact details
3. Change of mailing address

I am a:
ID type and NRIC / FIN / Passport No

Please complete the relevant section(s) you would like to update.

Change of personal particulars

ID type and Passport No
Date and Nationality

Note: Personal Particulars will be updated for all valid policies with MSIG. For change in Name, we may contact you to request for a copy of your Deed Poll.

Change of contact details

For overseas telephone number, please indicate ‘+’ sign followed by Country Code + Area Code (if any) and the telephone number.

Mobile and Phone

Change of mailing address

Postal code and country

Others

Guides & How‑To’s

Your one-stop guide to all your queries regarding claims submission,

corporate employee scheme and updating of personal particulars.

 

Claims Guide

If you have registered an online account on our Customer Portal, mConnect, please login here to submit your claims. You can also start to create an account today and enjoy the benefits and conveniences of being a member.

Currently, our Customer Portal supports online submission for travel, home and personal accident claims.

Please click on the insurance category below for instructions on submitting a claim.

If you have further questions, please submit an enquiry form here or call our Customer Services at +65 6827 7602.

Corporate Employee Scheme
  • What is MSIG Corporate Employee Scheme?
    MSIG Corporate Employee Scheme (CES) program is designed for participating companies. Employees of these participating companies get to enjoy additional discounts on insurance products under the CES program.
     
  • How much discounts are offered?
    Current promotions and offers are listed on the Login page for Corporate Employee Scheme.
     
  • Am I eligible for MSIG CES and how do I know if my company is enrolled?
    To be eligible, the company that you work in has to be enrolled in the MSIG CES program. To check if your company is enrolled to MSIG CES, you may:
  • Is there a fee for joining the CES program?
    There is no fee required for the company to enrol into the CES program. Once the company is onboarded, employees and their families can enjoy the CES benefits directly with MSIG CES program.
     
  • My company is currently not in the MSIG CES program. How can I get my company to enrol in the program?
    Your company should have a minimum of 200 employees to be eligible for the program. Please provide the contact of your company personnel here and we will be in touch within 3 working days.
     
  • How to log in to enjoy your CES special deals?
    Step 1: Select the Product you are interested in and click “Buy Online”
    Step 2: Under the Get Quote page, check the box “For Corporate Staff Use” and key in your staff email address to enjoy the CES promotions where applicable.
Update Personal Particulars
  1. When do I need to inform MSIG of change of details?
    If there is a change in the following areas, you will need to inform MSIG as soon as possible to avoid any disputes in the event of claims or failed delivery of information:
    • Name
    • Type of ID 
    • Contact details (email, mobile or phone number)
    • Mailing address
       
  2. Why do I have to update my personal particulars via your webform when I have done it on the Customer Portal?
    If you have updated your personal particulars on our mConnect Customer Portal, the changes will be reflected for policies that you have purchased or renewed on the portal. For policies that were not purchased or renewed via the portal, we will require you to also fill up the webform here to effect the change.
     
  • What are electronic documents about?
    As part of our commitment to deliver better customer experience and to contribute to a better environment through sustainable practices, we are implementing electronic documents for customers holding MSIG Personal Insurance policies.
     
    Starting from December 2020, the following letters and notices will be progressively converted to e-documents:
    • Documents for all new business
    • Endorsements
    • Cancellations
    • Documents for all successful renewals
    • Renewal invitations

    Customers will be notified by MSIG to update their particulars and should do so immediately to ensure that they continue to receive their policy documents in a timely manner.

    Visit msig.com.sg/gogreen for more information on this green initiative.
     
  • How will I be notified of the Change in Particulars?
    A letter will be mailed to you to confirm the request for Change in Particulars within 7 days.
     
  • How do I access my e-documents?
    You can retrieve your e-documents via the following options:
    • Your email provided to MSIG and/or
    • Access to our Customer Portal

    If the e-document is not available yet, you will continue to receive the hardcopy by mail.

  • Can I opt out of e-documents?
    This initiative is an automatic opt-in as we believe you will enjoy the benefits of going digital with instant and convenient access to your policy documents, anytime, anywhere.

 

Website Browser Compatibility

We recommend the following browsers for optimal experience on our website:

For Windows OS (Operating System):

  • Google Chrome version 37 and above
  • Firefox version 35 and above

For Mac X OS (Operating System):

  • Google Chrome version 37 and above
  • Safari 8 and above
  • Firefox version 35 and above

 M-Connect 

 

 

 

Stay on top of all your insurance matters with mConnect – our online customer & partner portals.

 

Learn more about our Customer Portal

mConnect customer login is a secured portal allowing our customers to manage their policies and access our services with ease and convenience. Enjoy benefits like:

  • Save time on your next purchase as your information will be auto-filled
  • Get quick access to your insurance, claims and purchase history
  • Enjoy special promotions and rewards available only to members

Features and transactions available on mConnect customer login include:

  • Purchase of policies
  • Save and retrieve quotations
  • Renewal of policies - Click here for our guide on renewing your policy via our Customer Portal
  • Submitting claims

Register

Frequently Asked Questions
  1. I am not a customer of MSIG / do not have a policy with MSIG but would like to register for this account. What do I have to do?
    Upon purchase of a policy, you can create an account with us through mConnect. The login allows you to access your account information and manage your personal insurance needs while on the go.
     
  2. I have an existing policy with MSIG but I get the following error, ‘There is no matching profile’. Why can’t I register?
    As we transition to a new platform to serve you better, your policy will be migrated over time. 

    We seek your understanding and patience on this matter.
     
  3. I am a new user. Do I need to register for an account if I am using SingPass mobile?
    Yes, as a new customer who has not registered for an account with us, you will still need to register for an account before you can log in using SingPass mobile.
     
  4. If I need assistance or has my account locked, how can I contact MSIG Insurance?
    Please contact us at +65 6827 7602 (8.45 am to 5.30 pm, Mondays to Fridays except for Public Holidays) or email us. You may also call your MSIG Insurance representative for assistance.
     
  5. If I forget my User ID/Password, what should I do?
    At the login screen, we have provided you with a facility to re-activate your User ID and Password online or contact us. For security reasons, we will request certain information for identity verification.

    Please note that User IDs cannot be changed once the account is created successfully.
     
  6. I have changed my mobile number and am unable to receive my OTP to log into my registered account. How do I update my mobile number?
    Please update your mobile number using our webform or email us the request.

    An SMS or email will be sent to you within 3 working days once your mobile number is updated successfully.
     
  7. How can I make or request changes on my policy if I cannot register?
    You may:
    1. Submit your request through our webform
    2. Send us an email with your request, or
    3. Call our Customer Service hotline at +65 6827 7602 (8.45 am to 5.30pm, Mondays to Fridays except Public Holidays).
       
  8. How can I retrieve my saved quote online as I do not have a Customer Portal/ mConnect account?
    You can retrieve the saved quote via the email link we sent you.
     
  9. What are the recommended browser requirements to access the website?
    We recommend the following browsers for optimal browsing:
     
    For Windows OS (Operating System):
    1. Google Chrome version 37 and above
    2. Firefox version 35 and above
    For Mac X OS(Operating System):
    1. Safari 8 and above
    2. Google Chrome version 37 and above
    3. Firefox version 35 and above
     
    Please ensure that JavaScript is enabled.For reference, please see How do I enable JavaScript? section below.
     
  10. How do I clear my browser cache?
    To clear your browser cache:
     
    For Google Chrome versions 23 to 37:
    1. Go to "More tools"
    2. Go to "Clear browsing data"
    3. Ensure that "Cached images and file" is checked
    4. Click on "Clear browsing data"
     
    For Firefox versions 23 to 35
    1. Go to "Tools"
    2. Go to "Clear Recent History"
    3. Select "Everything" under Time range to clear
    4. Click on "Details"
    5. Ensure that "Cache" is checked
    6. Click on "Clear Now"
     
    For Safari versions 5 to 8:
    1. Go to "Edit"
    2. Go to "Empty cache"
    3. Click on "Empty:
     
  11. I am not able to perform any action or transaction on the website. What should I do?
    Please ensure that you are using one of the recommended browsers and that JavaScript is enabled.
     
  12. How do I enable JavaScript?
    For Google Chrome versions 23 to 37:
    1. Go to "Settings"
    2. Click on "Show advanced settings"
    3. Go to "Privacy"
    4. Click on "Content settings"
    5. Ensure that "Allow all sites to run JavaScript (recommended)" is checked
    6. Click on "Done" to save settings
     
    For Firefox versions 23 to 37:
    1. >Go to "Tools"
    2. Go to "Options"
    3. Click on "Content"
    4. Ensure that "Enable JavaScript" is checked
    5. Click on "OK" to save settings
     
    For Safari versions 5 to 8:
    1. Go to "Edit"
    2. Go to "Preferences"
    3. Click on "Security"
    4. Ensure that "Enable JavaScript" is checked
     
  13. If I need further assistance, how can I contact MSIG Insurance?
    For technical problems, you can contact us at +65 6827 7602 (8.45 am to 5.30pm, Mondays to Fridays except Public Holidays) or email us. You may also call your MSIG Insurance representative for assistance.
     

Sign Up for CES Updates
Design by Adaptivethemes.com