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How can we help you?

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Emergency hotlines
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Payment options
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Customer & Partner portals
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SMS verification form
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Mae chatbot

Help & Support

help-support

Whether you’re looking for more information or any of our products or require emergency assistance at home, overseas or on the road, we’ll always be within easy reach.

Please select your choice of action.

Payment options

For greater convenience, make payments for your insurance policies with PayNow. More payment options will be coming your way! 

Enquiry

If you have any questions or requests, we are here for you. Fill up the form and our team will get back to you promptly.

Share your feedback

Please tell us how we have served you or how we could look after your needs better. We will follow up with you as soon as possible. Everything you tell us will be handled in complete confidence.

Update personal particulars

If any of your contact information has changed, please tell us by filling in the form here.

Guides & How‑To’s

Your one-stop guide to all your queries regarding claims submission, corporate employee scheme and updating of personal particulars.

Receive Corporate Employee Scheme (CES) Updates

Do not miss out on the latest CES promotions and updates! Simply enter your details in this form.

Customer Portal

Stay on top of all your insurance matters with our online customer portal.

Partners and Agents Platforms

Your ultimate guide to our digital solutions specially designed for our intermediaries and partners.

Pay now

Step 1: Launch payment link

Start by clicking  PayNow 

Step 2: Start payment journey
  • Please read the Fraud Awareness message before making payment.
  • Click “Proceed”.
Please complete the compulsory fields to make payment via PayNow.
Step 3: Fill in your details
  • Please complete the following details:
    1. Amount (SGD)
    2. Policy Number (between 8-25 characters)
    3. Policyholder’s Name:
      • as per NRIC/Passport for personal insurance
      • Company's Name for commercial insurance
    4. Payer’s Name
    5. Payer’s Contact Number
  • Click “Submit”.
Please complete the compulsory fields to make payment via PayNow.
Step 4: Confirm your details
  • If your details are correct, click on the PayNow icon to proceed with payment. 
  • If you need to edit your details, click on "Back" located on the top left corner and make amendments. 
Confirm your details before proceeding to pay for your MSIG policies through PayNow.
Step 5: Scan QR code via your banking app
*If you are using your mobile device to complete your details, you may tap the QR code and save the image into your device's photo album and upload it to your banking app for payment. 
Scan this PayNow QR code in your preferred banking app for payment.
Step 6: Check your payment status
  • Upon successful payment on your banking app, a confirmation screen will appear on this payment platform. 
  • You may close this payment platform once the "Payment Successful" confirmation screen appears.
  • If the status is "Pending", please allow some time for the payment platform to refresh itself automatically. 

Should you have any queries or concerns, please email or contact our Customer Service here. 

Confirmation screen upon successful payment via PayNow.

Enquiry Form

If you have any questions or requests, we are here for you.
Fill up the form and our team will get back to you promptly.

Is your enquiry related to your existing or previous policy with us?
Is this enquiry related to your submitted claim (including checking of claim status)?
Is your enquiry related to your existing or previous policy with us?
Line of Business?
Are you presently a customer of MSIG?
Salutation

Please provide us with the following information for verification:

ID type and NRIC / FIN / Passport No

Please provide us with the following information for verification:

ID type and NRIC / FIN / Passport No
Scootsurance policy no.

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Please provide us with the following information for verification:

ID type and NRIC / FIN / Passport No

Share your feedback

Please tell us how we have served you or how we could look after your needs better. We will follow up with you as soon as possible.
Everything you tell us will be handled in complete confidence.

Line of Business?
Are you presently a customer of MSIG?
Salutation
Is your enquiry related to your existing or previous policy with us?

Please provide us with the following information for verification:

ID type and NRIC / FIN / Passport No

Update personal particulars

If any of your contact information has changed, please tell us by filling in the form below.

Please complete the relevant section(s) you would like to update

Information of Policyholder / Insured Person

This section is to be completed to enable us to verify your identity. Details entered in this section are not automatically updated in our records.

For changes that you would like us to update in our records, please complete the following sections:

1. Change of personal particulars
2. Change of contact details
3. Change of mailing address

I am a:
ID Type/NRIC/FIN/Passport number

Change of personal particulars

ID Type/NRIC/FIN/Passport number
Date and Nationality

Note: Personal Particulars will be updated for all valid policies with MSIG. For change in Name, we may contact you to request for a copy of your Deed Poll.

Change of contact details

“For overseas telephone number, please indicate ‘+’ sign followed by Country Code Area Code (if any) and telephone number.  Example if your country code is 60, area code is 3 and telephone number is 87676588, key “+60 387676588”

Change of mailing address

Postal code and country

Update of local bank transfer details

Others

Guides & How‑To’s

If you have registered an online account on our Customer Portal, mConnect, please login here to submit your claims. You can also start to create an account today and enjoy the benefits and conveniences of being a member.

Currently, our Customer Portal supports online submission for travel, home and personal accident claims.

Please click on the insurance category below for instructions on submitting a claim.

If you have further questions, please submit an enquiry form here or call our Customer Services at +65 6827 7602.

  • What is MSIG Corporate Employee Scheme?
    MSIG Corporate Employee Scheme (CES) program is designed for participating companies. Employees of these participating companies get to enjoy additional discounts on insurance products under the CES program.
     
  • How much discounts are offered?
    Current promotions and offers are listed on the Login page for Corporate Employee Scheme.
     
  • Am I eligible for MSIG CES and how do I know if my company is enrolled?
    To be eligible, the company that you work in has to be enrolled in the MSIG CES program. To check if your company is enrolled to MSIG CES, you may:
  • Is there a fee for joining the CES program?
    There is no fee required for the company to enrol into the CES program. Once the company is onboarded, employees and their families can enjoy the CES benefits directly with MSIG CES program.
     
  • My company is currently not in the MSIG CES program. How can I get my company to enrol in the program?
    Your company should have a minimum of 200 employees to be eligible for the program. Please provide the contact of your company personnel here and we will be in touch within 3 working days.
     
  • How to log in to enjoy your CES special deals?
    Step 1: Select the Product you are interested in and click “Buy Online”
    Step 2: Under the Get Quote page, check the box “For Corporate Staff Use” and key in your staff email address to enjoy the CES promotions where applicable.

  1. When do I need to inform MSIG of change of details?
    If there is a change in the following areas, you will need to inform MSIG as soon as possible to avoid any disputes in the event of claims or failed delivery of information:
    • Name
    • Type of ID 
    • Contact details (email, mobile or phone number)
    • Mailing address
       
  2. Why do I have to update my personal particulars via your webform when I have done it on the Customer Portal?
    If you have updated your personal particulars on our mConnect Customer Portal, the changes will be reflected for policies that you have purchased or renewed on the portal. For policies that were not purchased or renewed via the portal, we will require you to also fill up the webform here to effect the change.
     
  • What are electronic documents about?
    As part of our commitment to deliver better customer experience and to contribute to a better environment through sustainable practices, we are implementing electronic documents for customers holding MSIG Personal Insurance policies.
     
    Starting from December 2020, the following letters and notices will be progressively converted to e-documents:
    • Documents for all new business
    • Endorsements
    • Cancellations
    • Documents for all successful renewals
    • Renewal invitations

    Customers will be notified by MSIG to update their particulars and should do so immediately to ensure that they continue to receive their policy documents in a timely manner.
     
  • How will I be notified of the Change in Particulars?
    A letter will be mailed to you to confirm the request for Change in Particulars within 7 days.
     
  • How do I access my e-documents?
    You can retrieve your e-documents via the following options:
    • Your email provided to MSIG and/or
    • Access to our Customer Portal

    If the e-document is not available yet, you will continue to receive the hardcopy by mail.

  • Can I opt out of e-documents?
    This initiative is an automatic opt-in as we believe you will enjoy the benefits of going digital with instant and convenient access to your policy documents, anytime, anywhere.

 

We recommend the following browsers for optimal experience on our website:

For Windows OS (Operating System):

  • Google Chrome version 37 and above
  • Firefox version 35 and above

For Mac X OS (Operating System):

  • Google Chrome version 37 and above
  • Safari 8 and above
  • Firefox version 35 and above

M-Connect

M-Connect

Stay on top of all your insurance matters with mConnect – our online customer & partner portals.

mConnect customer login is a secured portal allowing our customers to manage their policies and access our services with ease and convenience. Enjoy benefits like:

  • Save time on your next purchase as your information will be auto-filled
  • Get quick access to your insurance, claims and purchase history
  • Enjoy special promotions and rewards available only to members

Features and transactions available on mConnect customer login include:

  • Purchase of policies
  • Save and retrieve quotations
  • Renewal of policies - Click here for our guide on renewing your policy via our Customer Portal
  • Submitting claims

Register

quicker_repair_mconnect

  1. I am not a customer of MSIG / do not have a policy with MSIG but would like to register for this account. What do I have to do?
    Upon purchase of a policy, you can create an account with us through mConnect. The login allows you to access your account information and manage your personal insurance needs while on the go.
     
  2. I have an existing policy with MSIG but why am I unable to register on mConnect or why am I unable to view the policy on mConnect?
    As we transition to a new platform to serve you better, your policy will be migrated over time. 

    We seek your understanding and patience on this matter.

    As of to date, please note that PAPlus policy is currently unavailable on mConnect.
     

  3. I am a new user. Do I need to register for an account if I am using SingPass mobile?
    Yes, as a new customer who has not registered for an account with us, you will still need to register for an account before you can log in using SingPass mobile.
     
  4. If I need assistance or has my account locked, how can I contact MSIG Insurance?
    Please contact us at +65 6827 7602 (8.45 am to 5.30 pm, Mondays to Fridays except for Public Holidays) or email us. You may also call your MSIG Insurance representative for assistance.
     
  5. If I forget my User ID/Password, what should I do?
    At the login screen, we have provided you with a facility to re-activate your User ID and Password online or contact us. For security reasons, we will request certain information for identity verification.

    Please note that User IDs cannot be changed once the account is created successfully.
     
  6. I have changed my mobile number and am unable to receive my OTP to log into my registered account. How do I update my mobile number?
    Please update your mobile number using our webform or email us the request.

    An SMS or email will be sent to you within 3 working days once your mobile number is updated successfully.
     
  7. How can I make or request changes on my policy if I cannot register?
    You may:
    1. Submit your request through our webform
    2. Send us an email with your request, or
    3. Call our Customer Service hotline at +65 6827 7602 (8.45 am to 5.30pm, Mondays to Fridays except Public Holidays).
       
  8. How can I retrieve my saved quote online as I do not have a Customer Portal/ mConnect account?
    You can retrieve the saved quote via the email link we sent you.
     
  9. What are the recommended browser requirements to access the website?
    We recommend the following browsers for optimal browsing:
     
    For Windows OS (Operating System): For Mac X OS(Operating System):  
    Please ensure that JavaScript is enabled.For reference, please see How do I enable JavaScript? section below.
     
    1. Google Chrome version 37 and above
    2. Firefox version 35 and above
    3. Safari 8 and above
    4. Google Chrome version 37 and above
    5. Firefox version 35 and above
  10. How do I clear my browser cache?
    To clear your browser cache:
     
    For Google Chrome versions 23 to 37:  
    For Firefox versions 23 to 35  
    For Safari versions 5 to 8:  
    1. Go to "More tools"
    2. Go to "Clear browsing data"
    3. Ensure that "Cached images and file" is checked
    4. Click on "Clear browsing data"
    5. Go to "Tools"
    6. Go to "Clear Recent History"
    7. Select "Everything" under Time range to clear
    8. Click on "Details"
    9. Ensure that "Cache" is checked
    10. Click on "Clear Now"
    11. Go to "Edit"
    12. Go to "Empty cache"
    13. Click on "Empty:
  11. I am not able to perform any action or transaction on the website. What should I do?
    Please ensure that you are using one of the recommended browsers and that JavaScript is enabled.
     
  12. How do I enable JavaScript?
    For Google Chrome versions 23 to 37:  
    For Firefox versions 23 to 37:  
    For Safari versions 5 to 8:  
    1. Go to "Settings"
    2. Click on "Show advanced settings"
    3. Go to "Privacy"
    4. Click on "Content settings"
    5. Ensure that "Allow all sites to run JavaScript (recommended)" is checked
    6. Click on "Done" to save settings
    7. >Go to "Tools"
    8. Go to "Options"
    9. Click on "Content"
    10. Ensure that "Enable JavaScript" is checked
    11. Click on "OK" to save settings
    12. Go to "Edit"
    13. Go to "Preferences"
    14. Click on "Security"
    15. Ensure that "Enable JavaScript" is checked
  13. If I need further assistance, how can I contact MSIG Insurance?
    For technical problems, you can contact us at +65 6827 7602 (8.45 am to 5.30pm, Mondays to Fridays except Public Holidays) or email us. You may also call your MSIG Insurance representative for assistance.
     

Partners and Agents

Personal
Commercial
Type of Business

For Personal Health and Golf insurance business, please contact us at [email protected].

For other products not listed in the filter options, please contact your respective account handlers for assistance.

mPartner

Fuss-free accessibility within your fingertips using mobile devices.

eInsure

Transact simpler, smarter and faster without logging on to desktop or mobile web browsers.

Genlink Plus

Gain exclusive access to manage your policies or transactions using our one-stop portal on desktop.

mPartner

 

  • Easily compare and check product features
  • Copy-trade any quotation or policy, even expired ones
  • Quickly fill in the client’s details with auto-population
  • Save and retrieve motor insurance quotes anytime
  • Enjoy a better reading and navigation experience in landscape mode on iPad/tablets.

For new users, the OTP will be sent via email.

Click on the icons below to download mPartner today.

mpartner_android_icon mpartner_ios_icon

Guide to most-used functions

Step 1: Log in to your account on our mobile application.

Step 2: Tap on the “Get Quote” button to start your transaction.

Step 3: Select the products you want to purchase or check their features.

Step 4: Complete your customer details.

Step 5: Send the payment link to your customers or make the payment directly on the app.
 

Purchasing your first product on the mPartner mobile app

Step 1: Select “Retrieve Quote” or “Policies”. Then choose the quote or policy you want to duplicate and select “Copy”.

Step 2: Verify that the customer information is correct and up-to-date. If there are changes, update them accordingly.

Step 3: Send the payment link to your customer or make the payment directly on the app.
 

Copy-trade all types of quotations/ policies via the mPartner app.

Step 1: Open the MotorMax/MotorMax Plus option under the "Get Quote" section.

Step 2: Review the product features and select the desired plan that best suits your needs.

Step 3: Enter your customer details to proceed with the quote.

Step 4: Save the quote by tapping on the "Save Quote" button. This will keep a copy of the quote for easy retrieval and to work on it later.

Step 5: Retrieve the saved quote by navigating to the "Quotations" section and tapping the desired quote.
 

Save and retrieve motor insurance quotes easily on the mPartner app.

Step 1: Enter your customer’s mobile number and click “Retrieve”: This will automatically populate your customer’s details in the transaction and application process.

Step 2: Verify the accuracy of your customer’s details: Check that your customer’s auto-populated details are accurate.

Step 3: Update your customer’s information if necessary: If you need to make any changes to your customer’s details, simply click “edit” to update the information.

Step 4: Review all information before proceeding: Before proceeding to the next step, review all the information to ensure everything is correct. This helps to avoid any errors or mistakes that could cause delays or complications.

Auto-populate your client's details via the mPartner mobile app.

Please contact your MSIG representative for a copy of the complete user guide.

Login Information

  1. Request access from your MSIG representative.
  2. Download mPartner from the App Store or Google Play Store.
  3. Activate account within 72 hours after receiving the onboarding emails sent to your registered email address.

  1. On the login page, click on either “Forget User ID” or “Forget Password option”.
  2. Follow the instructions provided to reset your User ID and/or password.
  3. Alternatively, you can also email us at [email protected] with the following information:
    1. User ID
    2. Name
    3. Email address
    4. Mobile number
    5. Your request

FAQs

Tap “Policies” to access issued policies and check if the transaction was successful. 

Step 1: Open the mobile application and go to the menu bar.

Step 2: Tap on the triple dash icon located on the top left corner of your screen.

Step 3: Select Dashboard from the menu options. This will bring you to the home page with a pie chart showing the sales performance.

Mobile app: You can monitor all your activities using the comprehensive dashboard. You can easily access your issued policies by tapping on the “policies” tab. The app provides a seamless and user-friendly experience, allowing you to manage your business on-the-go.

Partner eInsure: Unfortunately, you are unable to view your transacted policies on the Partner eInsure portal.

Unfortunately, you will only be able to view New Business policies issued over mobile app through the Dashboard on the mobile app.

If your credit card fails on the mobile app, you can take any of these steps to complete the payment and issue the policy:

  1. Use another card: You can use another credit card to complete the payment. This will ensure that the policy is issued without any further delay.
  2. Send payment link: You can also click on “Send Payment Link” to send a payment link to your customer. You customer can then use the link to complete the payment using their own credit card.

MSIG is currently transitioning existing users from SMS OTP to Email OTP in batches. While this transition is ongoing, we request you to check both your mobile and email for the OTP.

For new users, the OTP will be sent via email.

eInsure

 

Transact without logging in on both desktop and mobile devices.

Access eInsure here today: https://www.msig.com.sg/partners-einsure

enisure_features

Login Information

Please request access from your MSIG representative.

Please contact your MSIG representative.

GenlinkPlus

 

  • Create quotations for intended products (only applicable for selected users)
  • View and retrieve quotations via “Insurance Worklist”.
  • View our Renewal Invitation letter to your client.
  • Indicate client’s request to make changes to renewal terms.
  • View and retrieve renewed e-policy documents via “Policy Enquiry”.

Access Genlink Plus here today: https://genlinkplus.msig.sg/go/fiori

genlink_features

Guide on most-used functions

Step 1: Log in to your account and click on “Policy Renewal” on your dashboard.

Step 2: Search for the desired policy to renew by using any of the fields (example: policy number) and click “Go”.

Step 3: Select the policy you wish to renew.

Step 4: Check the radio button and click “Online Renewal”.

Step 5: Click “Renew”.
 

getlink policy reneweal
getlink policy reneweal

Step 1: Log in to Genlink Plus portal.

Step 2: On your dashboard, click on “Policy Enquiry”.

Step 3: Use any of the fields (example: policy number) to search for the desired policy and click ‘Go”.

Step 4: Click on the policy you wish to view.
 

getlink plus portal

Please contact your MSIG representative for a copy of the complete user guide.

Login Information

Please request access from your MSIG representative.

Please email us at [email protected] with the following information:

  1. User ID
  2. Name
  3. Email address
  4. Your request

Become a CES member

Customer service

Should you have any queries or concerns, we’re always on hand to assist you.

Singapore office

Customer Centre / Main Office

4 Shenton Way #21‑01 SGX Centre 2
Singapore 068807

Operating Hours
8.45 am to 5.30 pm
Mondays to Fridays, except for Public Holidays

Customer Service Forms: Enquiry | Feedback | Update of Personal Particulars

SMS enquiry

SMS us at +65 90485989 with the following information:

  • Name
  • Policy number or Claim number (if available)
  • Email address
  • Brief description of your enquiry.

We will reply within 2 working days.

MSIG Official SMS Sender IDs

We will only send SMSes to customers using the official SMS Sender IDs appearing under ’MSIG’ or ‘MSIG SG’.

Creditsafe Assistance

Learn more

Enquiry via Chatbot

Chat with Mae

Note: Currently, Mae is only able to advise on TravelEasy®, TravelEasy Pre-Ex®, Global Study, Enhanced HomePlus, Private Motor, MaidPlus and CancerCare Plus insurance products.

Regional office

MSIG Asia Pte Ltd

4 Shenton Way #27‑01 SGX Centre 2, Singapore 068807
Website: msig‑asia.com

Japan (head office)

MS&AD Insurance Group Holdings, Inc.

Tokyo Sumitomo Twin Building (West Tower)
27‑2, Shinkawa 2 Chome
Chuo‑ku, Tokyo 104‑0033, Japan
Website: ms‑ad‑hd.com

Mitsui Sumitomo Insurance Company, Limited

9, Kanda‑Surugadai 3 Chome
Chiyoda‑ku, Tokyo 101‑8011, Japan
Website: ms‑ins.com

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