Online Security

General Security

  1. Access and use MSIG Singapore online services on computers or mobile devices that have the latest operating system security patches, anti-virus, anti-malware and firewall software.
  2. Log off online service when not in use.
  3. Clear browser cache after the online service.
  4. Make regular backup of critical data.
  5. Consider the use of encryption technology to protect highly sensitive or confidential information.
  6. Do not install software or run programs of unknown origin.
  7. Delete junk or chain emails.
  8. Do not open email attachments or click on links in emails coming from unknown sources.
  9. Do not disclose personal, financial or credit card information to little-known or suspect websites.
  10. Do not use untrustworthy computers or devices to perform sensitive transactions.
  11. Do not use public or internet cafe computers to access online services or perform financial transactions.
  12. Before using MSIG Singapore online services, always ensure that the website you are accessing belongs to MSIG. Our website domain is
  13. Before submitting any information, ensure that there is a "lock" icon on the browser's status bar. It means that your information is secure during transmission.

Important Tips on Password Protection

  • Do not choose a password that can be easily guessed by others, such as your name, telephone number, NRIC number, User ID, dictionary words or other associated data. You should select a unique combination that you can easily remember, consisting of at least 8 characters including a combination of numbers, symbols, upper and lower case letters.
  • Do not share or divulge your password to anyone, including MSIG staff. MSIG will never ask for your password.
  • Do change your password regularly.
  • Memorise your password and do not save your password on your desktop computer.
  • Do not use the same password for all online transactions.
  • Ensure that nobody is watching you when you enter your login information.

Security Tips on Website Security Certificate Warnings

What should you do when you encounter SSL Certificate/Website Security Certificate warnings?

Secure Sockets Layer (SSL) is the standard security technology for encrypted connection between our server and your browser. This connection ensures that all data transmitting between our server and your browser remains private.

The secure connection has an encryption key assigned to it in the form of an SSL certificate. If you encounter the certificate warning or certificate error message, please log off immediately and notify MSIG immediately at Tel: (65) 6827 7602 (Monday – Friday, 8.45am – 5.30pm) or email us.

Phishing Information

What is phishing?

Phishing is the attempt to obtain sensitive information such as usernames, passwords, financial account numbers and credit card details, often for malicious reasons, by disguising as a trustworthy entity in an electronic communication. The most common way of phishing is through email.

How to protect yourself from phishing?

  1. Always enter our website domain as into your browser when assessing MSIG website.
  2. Always ensure that the website is correct before you proceed further.
  3. Before submitting any information, ensure that there is a "lock" icon on the browser's status bar. It means that your information is secure during transmission.
  4. Double click on the "lock" icon to verify that the website digital certificate is issued by Entrust Certification Authority to MSIG is valid.
  5. Never reply to unsolicited emails, open links or download attachments from suspicious sources. MSIG will not make unsolicited requests for you to provide, verify or update your personal information via email.
  6. Customers are recommended to use the latest versions of internet browsers available, which may provide advanced security features such as anti-phishing and forged website identification.
  7. Customers are encouraged to protect their computer by using the most up-to-date firewall, spam filters, anti-virus and anti-spyware software.

Report a phishing site or suspicious email.

If you suspect that any phishing scam, fraudulent email or fake website is directed at you as a customer or potential customer of MSIG, please notify us immediately at Tel: (65) 6827 7602 (Monday – Friday, 8.45am – 5.30pm) or email us.

Spyware Information

What is Spyware?

Spyware is a program that secretly records what you do on your computer. It can be used for some perfectly legitimate purposes, but the majority of them are malicious. Its aim is usually to capture passwords, banking credentials and credit card details, and send them over the internet to fraudsters. In most cases, Spyware is installed without the user's awareness or informed consent.

What are the common symptoms of a Spyware infection?

  1. An increase in pop-up ads on your web browser
  2. Often being re-directed to unfamiliar web pages
  3. New icon appears on your web browser toolbars
  4. Unexplained changes of home page settings
  5. Random windows error message appears
  6. Computer processing speed slows down
  7. Frequent computer crashes

How to protect yourself against Spyware?

  1. Be wary of banners, advertisements and pop-ups while surfing the Internet. Refrain from clicking on these advertisements.
  2. Avoid downloading software from unknown sources or when the licensing agreement is difficult to understand.
  3. Do not open email attachments from untrustworthy sources.
  4. Do not play movie or music files from unknown sources.
  5. Update and patch your operating system and web browser regularly.
  6. Install and regularly update anti-spyware, virus protection and firewall software.
  7. Change your password on a regular basis.
  8. Adjust browser settings to prompt you whenever a website tries to install a new program.