About us

Our mission & vision

MissionTo contribute to the development of a vibrant society and help secure a sound future for the planet, by enabling safety and peace of mind through the global insurance and financial services business.
VisionTo create a world-leading insurance and financial services group that consistently pursues sustainable growth and enhances corporate value.

Our core values

At MSIG, our core values are our guiding light, ensuring that everything we do keeps our customers’ best interests at heart.

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Customer Focus
Customer Focus

Striving to provide security and satisfaction to our customers

Integrity
Integrity

Being sincere, kind, and fair in our dealings with people

Teamwork
Teamwork

Growing together as a team by respecting one another’s individuality and opinions and sharing knowledge and ideas

Innovation
Innovation

Always improving the way we work while responding to stakeholders’ interests

Professionalism
Professionalism

Providing high-quality services by constantly enhancing our skills and proficiency

Leadership profiles
MSIG Asia
MSIG logo

Located in Singapore, MSIG Asia Pte Ltd (“MSIG Asia”) is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company, Limited, and a member of the MS&AD Insurance Group, Inc. Combining global and local best practices, the core subsidiaries and affiliates of MSIG across ASEAN, Hong Kong, Australia and New Zealand, have been providing general insurance solutions for more than 100 years. A leading insurance brand in Asia, MSIG leverages on multi-channel distribution and strong intermediary partnerships to offer insurance solutions across personal and commercial lines.

MSIG Asia

MS&AD Insurance Group

MS&AD Insurance Group, Inc. (“MS&AD Insurance Group”) was formed in April 2010 from the business integration of Mitsui Sumitomo Insurance Group Holdings, Inc., Aioi Insurance Co., Ltd., and Nissay Dowa General Insurance Co., Ltd. It is amongst the world’s top non-life insurance groups based on gross revenue, with A+ Stable credit rating and presence in 50 countries and regions globally. MS&AD Insurance Group is committed to achieving sustainable growth and to enhancing enterprise value, driven by five business domains: domestic (Japanese) non-life insurance, domestic (Japanese) life insurance, overseas business, financial services business and risk-related business.

MS&AD Insurance Group

A commitment to initiatives and dialogue that advocate human rights

MSIG Insurance is a subsidiary of Mitsui Sumitomo Insurance and a member of the MS&AD Insurance Group.

In June 2004, MS&AD Insurance Group signed the UN Global Compact and voiced support for the Universal Declaration of Human Rights.

To demonstrate our Group’s commitment, approaches have been adopted in line with the ILO Core Labor Standards and the OECD Guidelines for Multinational Enterprises. An initiative that has resulted from that is the MS&AD Insurance Group Basic Policy on Human Rights, announced in February 2017. 

Subsequently, at MSIG Singapore, we also developed our local Human Rights Policy. The policy reflects how we continually strive towards the highest ethical standard when it comes to respecting human rights throughout the organisation’s value chains. 

MSIG Singapore’s Human Rights Policy

We believe that all individuals should be treated with dignity and respect. We respect basic human rights in all business activities, and not discriminate regardless of race, nationality, gender, age, ethnic origin, descent (family origin), social status, creed, religion, physical characteristics, disability, sexual orientation, gender identity or pregnancy.

We are guided by the provisions of the standards in the UN International Bill of Human Rights (which consists of the Universal Declaration of Human Rights), the corporate code of conduct in the UN Global Compact, and the principles concerning fundamental rights set out in the ILO Declaration on Fundamental Principles and Rights at Work, in the manner that they operate. 

We support the UN Declaration of Human Rights articles, including the following principles:

  1. Right to be treated with dignity 
  2. Right to be free from discrimination
  3. Right to security 
  4. Right to fair trial and hearings 
  5. Right to protection of own privacy
  6. Right to be protected from attacks or degrading treatment
  7. Right to just and favourable work conditions and remuneration
  8. Right to rest and leisure 
  9. Right to protection of copyright
  10. Right to freedom of opinion and expression 

We have put in place a robust system to monitor the design and implementation of internal policies to ensure they comply with our Group’s human rights commitment. This includes assessment and prevention of any actual and potential human rights risks; remediation if human rights have been found to be adversely impacted; and education and training of employees to raise awareness.

As a socially responsible employer, it is our obligation to create an open and harmonious culture where the fundamental rights of each employee are protected. The promotion of a bias-free, positive working environment is a commitment that we will undertake.

We will also advocate for the same level of commitment from our business partners and suppliers where we can exercise influence.

If you have any enquiries or concerns on MSIG Singapore’s Human Rights Policy and practices, please contact us.

Human Rights enquiries

Credit ratings

Trusted and reliable

Standard & Poor's Ratings
Rated
A+/Stable by S&P
No.1
for Cargo Insurance*
No.2
for Employer's Liability Insurance*
No.2
for Personal
Accident Insurance*

* Based on 2023 Gross Written Premiums, General Insurance Association
  Statistics for the Singapore Insurance Fund (SIF). 

Awards & accolades

At MSIG, our customers are at the heart of our business. The trust and confidence they have in us are the driving force in everything we do. The awards we have garnered over the years reflect our growing strength and influence in the general insurance industry. But more importantly, they symbolise our continued commitment to go above and beyond for our customers.

2023

Claims Initiative of the Year

Insurance Asia Awards 2023

2022

Claims Initiative of the Year

Insurance Asia Awards 2022

 

2021

Best Social Media Channel Campaign: Instagram (Gold)

Hashtag Asia Awards 2021

Best Social Media Channel Campaign: Southeast Asia (Silver)

Hashtag Asia Awards 2021

Interactive Media Campaign
of the Year - Singapore

Insurance Asia Awards 2021

Most Creative Social Media
(Silver)

MARKies Awards 2021

Most Creative Customer Engagement
(Bronze)

MARKies Awards 2021

Most Effective Use of Video
(Bronze)

MARKies Awards 2021

2020

Gold Winner for Travel Insurance

Reader's Digest Quality Service Awards 2020

Claims Initiative of the Year

Insurance Asia Awards 2020

CSR Initiative of the Year

Insurance Asia Awards 2020

2019

SkillsFuture Employer
(Non-SME)

SkillsFuture Singapore Awards 2019

Travel Insurance Initiative
of the Year

Insurance Asia Awards 2019

Asia’s Most Transformative Insurer

Financial Insights Innovation Awards 2019

Digital Insurer of the Year

Triple A Digital Awards by The Asset

P&C Insurer of the Year

Awards for Excellence by InsuranceAsia News

2018

Digital Insurer of the Year

The Asset Triple A Awards 2018

Human Capital Partner

TAFEP Awards 2018

Best Electronic Solution

The Asset Triple A Treasury, Trade, Supply Chain and Risk Management Awards

Claims Initiative of the Year

Insurance Asia Awards

New Insurance Product - UMax

Insurance Asia Awards

2017

Gold Status in Travel Insurance

Reader's Digest Trusted Brand Awards

2016

Insurer Claims Team
of the Year

Claims Awards Asia-Pacific by Insurance POST

Human Rights Enquiries

If you have any enquiries or concerns on our Human Rights policy or practices, please fill up this form and our team will get back to you as soon as we can.

 

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The origins of Mitsui
Mitsui origin image

“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫

Mitsui origin

Takatoshi Mitsui
©公益財団法人三井文庫

Mitsui origin

Echigoya - The name “Echigoya” was publicised by means of “flyers” and branded loan umbrellas.
©公益財団法人三井文庫

The Mitsui conglomerate began as a shop dealing in kimono fabrics called “Echigoya”. It was opened in 1673 by Takatoshi Mitsui, a merchant in Edo (now Tokyo).

With the aim of accommodating its customers’ needs, Echigoya introduced many innovative business practices. These included adopting over-the-countersales and the cash-and-carry system which were unheard of in Japan at the time. Furthermore, Mitsui used flyers and umbrellas printed with the shop’s name to publicise his business.

Mitsui also focused on customer-centric business management and brand strategy, and sought to boost employee motivation and satisfaction through personality-oriented performance evaluations. These pioneering approaches laid the foundation for Mitsui’s subsequent success and prosperity.

The origins of Sumitomo
Sumitoro origins iamge

Masatomo Sumitomo
©住友史料館

Sumitoro origins iamge

Sumitomo prospered through diversification beyond copper into such commodities as yarns, fabrics, sugar and medicine. © 住友史料館

Sumitoro origins iamge

A shaft at the Besshi copper mine © 住友史料館

The history of Sumitomo began in the 17th century when Masatomo Sumitomo opened a book and medicine shop in Kyoto. Sumitomo gradually diversified into copper mining and trading, banking and heavy industry.

In 1690, Sumitomo discovered the Besshi Copper Mine in Ehime Prefecture which turned out to be one of the largest copper mines in the world. This major discovery contributed significantly to Japan’s economic development. However, the mining operations also impacted the environment. To help reduce this, Sumitomo planted more than one million trees and even relocated the copper refinery to an uninhabited island.

Sumitomo’s approach of contributing to the development of national and regional economies while also addressing environmental issues sowed the seeds for our corporate social responsibility initiatives of today.

Our promise

At MSIG, you are at the heart of all we do. That is why we go above and beyond to deliver excellent service to you. 

Fast and fair claims
  • Our emergency hotlines are open 24/7 so you can reach out to us whenever you need assistance.
  • Our claims process is simple so that you don’t have to spend any extra time and effort to make a claim.
  • We make good on our promise to help recover loss and set things right by working hand‑in‑hand with you for a fair claim resolution.
Feedback Process

Let us know what we have done well and how we can serve you better. We have a sound feedback management process in place. You can be assured that all your feedback will be treated with the greatest confidentiality and handled fairly and promptly:

  • We will acknowledge your feedback within 1 working day.
  • We will provide our first reply to you within 3 working days and, where possible, our final reply within 7 working days from the date we receive your feedback.
  • If we need a longer time to look into your feedback, we will let you know and provide you with an interim update every 5 working days.

Our feedback management process includes:

  • A service quality team dedicated to investigating all feedback.
  • Senior management review of all customer feedback to ensure proper handling.
  • Improvement actions which we will put in place to continually enhance our service.

If the outcome is not to your satisfaction, you may wish to approach the Financial Industry Disputes Resolution Centre (FIDReC), an independent body set up to help with dispute resolution between consumers and financial institutions.

Get in touch

Get in touch with us:

Submit your feedback
Email us

 

Our commitment

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Customers
Customers

You are at the heart of everything we do. We work hard to exceed your expectations through quality products and prompt and responsive service.

Shareholders
Shareholders

We are thankful for the trust you have in us. We strive to live up to your expectations through constant improvements in our business and responsible management practices.

Intermediaries
Intermediaries

We work together with you for mutual success. We faithfully support you, actively engage you and build a stronger CSR awareness together.

Community
Community

The local communities we serve matter to us greatly. We aim to build close ties with you and work for the betterment of your community.

Environment
Environment

We are keenly aware of our carbon footprint. Through our business activities, we strive to improve and protect the environment for future generations.

Employees
Employees

We provide a positive and stimulating workplace, one where you can be fully engaged and realise your full potential on personal and professional fronts.

Business Partners
Business Partners

We build strong partnerships with you that will enable us to bring further security and safety to our customers.

Corporate Social Responsibility Initiatives

We support a number of social initiatives and give back in areas that impact
our stakeholders.

Noto Japan Earthquake 2024
Our giving

In aid of the victims affected by the 2024 Noto Peninsula Earthquake, we partnered with two other business units - MSIG Asia and MS First Capital - to contribute to the earthquake relief efforts.

We matched our staff contributions dollar-for-dollar, donating a total of $41,684 and the funds were sent directly to the local government of Ishikawa Prefecture where they will be used to support the rebuilding of the affected communities.

* Photo Credit: Kyodo News

change for charity
Impacting lives

In support of the Change for Charity initiative, MSIG donated $2 for every TravelEasy insurance policy purchased by customers in December 2022. Funds raised went towards supporting social causes under Community Chest: children with special needs and youth-at-risk, adults with disabilities, persons with mental health conditions, and seniors and families in need of support.

 

Learn more

corporate-social-responsibility-3
Protecting biodiversity

Discover how protecting biodiversity can help ensure thriving ecosystems that underpin the well-being of millions of people.

 

Read more