About us

Our mission & vision

MissionTo contribute to the development of a vibrant society and help secure a sound future for the planet, by enabling safety and peace of mind through the global insurance and financial services business.
VisionTo create a world-leading insurance and financial services group that consistently pursues sustainable growth and enhances corporate value.

Our core values

At MSIG, our core values are our guiding light, ensuring that everything we do keeps our customers’ best interests at heart.

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Customer Focus
Customer Focus

Striving to provide security and satisfaction to our customers

Integrity
Integrity

Being sincere, kind, and fair in our dealings with people

Teamwork
Teamwork

Growing together as a team by respecting one another’s individuality and opinions and sharing knowledge and ideas

Innovation
Innovation

Always improving the way we work while responding to stakeholders’ interests

Professionalism
Professionalism

Providing high-quality services by constantly enhancing our skills and proficiency

Leadership profiles
MSIG Holdings (Asia) Pte. Ltd. (“MSIG Asia”)
MSIG logo

Located in Singapore, MSIG Asia is the regional holding company. It is a subsidiary of Mitsui Sumitomo Insurance Company, Limited which, in turn, is part of the MS&AD Insurance Group. MSIG Asia is led by its Chairman, Mr Hideyuki Tanaka, and Chief Executive Officer, Mr Alan J. Wilson.

MSIG Asia

MS&AD Insurance Group Holdings, Inc (“MS&AD Holdings”)

Insurance Group Logo

MS&AD Holdings was formed in April 2010 from the business integration of Mitsui Sumitomo Insurance Group Holdings, Inc., Aioi Insurance Co., Ltd., and Nissay Dowa General Insurance Co., Ltd.

MS&AD Holdings is committed to achieving sustainable growth and to enhancing enterprise value through the creation of a world-leading insurance and financial services group with global operations.

MS&AD Holding’s continued growth is driven by five business domains: domestic (Japanese) non-life insurance, domestic (Japanese) life insurance, overseas business, financial services business and risk-related business.

MS&AD Holdings

Credit ratings

Trusted and reliable

Standard & Poor's Ratings
Rated
A+/Stable by S&P
No.4
General Insurer*
No.1
for Cargo Insurance*
No.2
for Workmen Injury Compensation (WIC) Insurance*
No.2
for Personal
Accident Insurance*
No.2
for Engineering Insurance*

* Based on 2018 Gross Written Premiums, General Insurance Association
  Statistics for the Singapore Insurance Fund (SIF). 

Awards & accolades

SkillsFuture Employer Award 2019 (Non-SME)

Presented by SkillsFuture Singapore

Travel Insurance Initiative of the Year (Singapore)

Insurance Asia Awards 2019

Asia’s Most Transformative Insurer

Financial Insights Innovation Awards 2019

Digital Insurer of the Year (Singapore)

The Asset Triple A
Awards 2018

Human Capital Partner

TAFEP Award 2018

Best Electronic Solution

The Asset Triple A
Awards 2018

Claims Initiative of the Year

Insurance Asia
Awards 2018

New Insurance Product of the Year

Insurance Asia
Awards 2018

Insurer Claims Team of the Year

Insurance Post Claims Awards Asia-Pacific 2016

The origins of Mitsui
Mitsui origin image

“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫

Mitsui origin

Takatoshi Mitsui
©公益財団法人三井文庫

Mitsui origin

Echigoya - The name “Echigoya” was publicised by means of “flyers” and branded loan umbrellas.
©公益財団法人三井文庫

The Mitsui conglomerate began as a shop dealing in kimono fabrics called “Echigoya”. It was opened in 1673 by Takatoshi Mitsui, a merchant in Edo (now Tokyo).

With the aim of accommodating its customers’ needs, Echigoya introduced many innovative business practices. These included adopting over-the-countersales and the cash-and-carry system which were unheard of in Japan at the time. Furthermore, Mitsui used flyers and umbrellas printed with the shop’s name to publicise his business.

Mitsui also focused on customer-centric business management and brand strategy, and sought to boost employee motivation and satisfaction through personality-oriented performance evaluations. These pioneering approaches laid the foundation for Mitsui’s subsequent success and prosperity.

The origins of Sumitomo
Sumitoro origins iamge

Masatomo Sumitomo
©住友史料館

Sumitoro origins iamge

Sumitomo prospered through diversification beyond copper into such commodities as yarns, fabrics, sugar and medicine. © 住友史料館

Sumitoro origins iamge

A shaft at the Besshi copper mine © 住友史料館

The history of Sumitomo began in the 17th century when Masatomo Sumitomo opened a book and medicine shop in Kyoto. Sumitomo gradually diversified into copper mining and trading, banking and heavy industry.

In 1690, Sumitomo discovered the Besshi Copper Mine in Ehime Prefecture which turned out to be one of the largest copper mines in the world. This major discovery contributed significantly to Japan’s economic development. However, the mining operations also impacted the environment. To help reduce this, Sumitomo planted more than one million trees and even relocated the copper refinery to an uninhabited island.

Sumitomo’s approach of contributing to the development of national and regional economies while also addressing environmental issues sowed the seeds for our corporate social responsibility initiatives of today.

Our promise

At MSIG, you are at the heart of all we do. That is why we go above and beyond to deliver excellent service to you. 

Fast and fair claims
  • Our emergency hotlines are open 24/7 so you can reach out to us whenever you need assistance.
  • Our claims process is simple so that you don’t have to spend any extra time and effort to make a claim.
  • We make good on our promise to help recover loss and set things right by working hand‑in‑hand with you for a fair claim resolution.
Feedback Process

Let us know what we have done well and how we can serve you better. We have a sound feedback management process in place. You can be assured that all your feedback will be treated with the greatest confidentiality and handled fairly and promptly:

  • We will acknowledge your feedback within 1 working day.
  • We will provide our first reply to you within 3 working days and, where possible, our final reply within 7 working days from the date we receive your feedback.
  • If we need a longer time to look into your feedback, we will let you know and provide you with an interim update every 5 working days.

Our feedback management process includes:

  • A service quality team dedicated to investigating all feedback.
  • Senior management review of all customer feedback to ensure proper handling.
  • Improvement actions which we will put in place to continually enhance our service.

If the outcome is not to your satisfaction, you may wish to approach the Financial Industry Disputes Resolution Centre (FIDReC), an independent body set up to help with dispute resolution between consumers and financial institutions.

Get in touch

Get in touch with us at:

Tel: +65 6827 7602 (8.45am – 5.30pm on Monday to Friday, except public holidays)
Fax: +65 6827 2708


Email us

Our initiatives

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Customers
Customers

You are at the heart of everything we do. We work hard to exceed your expectations through quality products and prompt and responsive service.

Shareholders
Shareholders

We are thankful for the trust you have in us. We strive to live up to your expectations through constant improvements in our business and responsible management practices.

Intermediaries
Intermediaries

We work together with you for mutual success. We faithfully support you, actively engage you and build a stronger CSR awareness together.

Community
Community

The local communities we serve matter to us greatly. We aim to build close ties with you and work for the betterment of your community.

Environment
Environment

We are keenly aware of our carbon footprint. Through our business activities, we strive to improve and protect the environment for future generations.

Employees
Employees

We provide a positive and stimulating workplace, one where you can be fully engaged and realise your full potential on personal and professional fronts.

Business Partners
Business Partners

We build strong partnerships with you that will enable us to bring further security and safety to our customers.

Corporate Social Responsibility Initiatives

We support a number of social initiatives and give back in areas that impact
our stakeholders.

Sulawesi-Earthquake
Our giving

In aid of the victims affected by the 2018 Sulawesi Earthquake and Tsunami, we matched staff contributions dollar-for-dollar, donating a total of $21,036 to the Singapore Red Cross Society.

* Photo Credit: Indonesian Red Cross Society

Childrencorporate-social-responsibility-2
Impacting lives

Since 2014, MSIG has been supporting AWWA, a social service organisation which provides assistance to children with special needs as well as vulnerable seniors under their care. Our activities with AWWA include co‑organising school events for the children and community outings or get‑together sessions with the elderly.

corporate-social-responsibility-3
Protecting Biodiversity

Discover how we are starting on our journey in Asia towards a sustainable future for all.

 

Read more