Liability Claim Procedure
Claims hotline center1
Notify Us
- At the occurrence of the incident, contact your agent, broker or MSIG at +65 6827 7660.
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2
Collect Information
- Take photographs of the damaged items.
- Assist and cooperate with the loss adjuster who may be sent to assess the situation.
- In cases involving damage to property or bodily injury of a third party:
- note down the particulars of the third party
- obtain the details of the nature and extent of claim
- do not admit liability, settle or negotiate settlement without our prior approval
- immediately inform us when you receive any letter of demand, Writ of Summons, etc. from the third party.
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3
Submit Information
- You may download a copy of the claim form or request for the form to be sent to you.
- Complete the claim form and submit it with all the necessary supporting documents to us.
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You can help us to expedite your claim by providing the required documents promptly.
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