Our Brand Story

As the Chief Executive Officer, Mack is responsible for driving the profitable growth and success of MSIG’s business in Singapore.

Prior to his appointment, he was the Executive Vice President of MSIG Asia and Head of the Global Digital HUB in Singapore, leading the development of the regional business and digital strategies.

Mack has 30 years of experience having held various senior local and regional management roles in the insurance industry. Before MSIG, Mack was Chief Executive Officer with two other general insurers, and was the Head of Strategy & Transformation (Medical) with a leading life insurer.

Under his leadership, his previous companies attained several prestigious awards such as SPRING Singapore’s Service Quality Class & Service Class, Excellent Service Award (Association of Banks), HR Vendor Bronze Award and Enabling Employee Award.

He graduated from the University of Hawaii at Manoa (USA) in Business Marketing (Honours) and was awarded IBF Fellow (Institute of Banking & Finance, Singapore). He is also an associate of CII (Chartered Insurance Institute, UK); Fellow of Life Management Institute (LOMA, USA), Associate of Customer Service (LOMA, USA) and has a diploma in Direct Marketing (Credit) from the Institute of Direct Marketing, London and completed the Certificate of Digital Insurance (The Digital Insurer).

Unoki-san serves as the Managing Director at MSIG Singapore and is responsible for achieving its key business objectives and grow shareholder value through improved strategic planning and operational effectiveness.

Unoki-san is a seasoned insurance professional with 26 years of experience. He joined Mitsui Marine and Fire Insurance Co., Ltd. in 1998.  He worked in Commercial Marketing in Tokyo and Osaka before joining MSIG Singapore for the first time as a marketing representative in 2010. He was then transferred to Mitsui Sumitomo Insurance’s Toronto Branch as Chief Representative in 2015. He returned to Tokyo in 2018 to join its International Business Department. Prior to joining MSIG Singapore for the second time, he was back in Commercial Marketing line, specialising in Oil & Energy Section.

Unoki-san holds a Bachelor of Laws degree from Kyoto University, one of the top universities in Japan. He is currently Vice President of The Japanese Association Singapore, and Management Committee member of The Japanese School in Singapore.

Having spent five years in Singapore previously, he loves many aspects of this wonderful country, particularly the diversity that derives from different ethnicities and their cultures, heritage, and food.

He embraces life with optimism, humility and an open-mind, and believes in fostering a welcoming and positive vibe with everyone he encounters.

With years of experience under her belt, Sharon has held several senior appointments and now oversees Human Resources, Learning & Development, Operations, Brand & Communications, and Project Management Office at MSIG Singapore. She also spent eight years in the company's Regional Office driving strategy and initiatives in Service and Business Excellence areas.

The people-oriented leader is focused on driving transformations to continually improve efficiencies for the business and experiences for employees, customers and business partners.

Sharon was credited for setting up MSIG's first centralised Customer Centre. She led the ISO 9001:2000 certification for MSIG Singapore, established Customer Satisfaction measurements and pioneered the company's Customer Journey Mapping initiative across the region. Her most recent project was to oversee MSIG's IT transformation.

Prior to MSIG, Sharon spent five years in DBS Bank, where she set up and ran the centralised services team that supports back office operations. She also worked in the Contact Centre and Cheque Clearing operations.

Overseeing MSIG's CSR programme, Sharon spearheaded volunteerism across the organisation by giving each staff up to 2 days each year to participate in CSR activities. Outside the office, the salsa dancer collects vintage tableware and enjoys jogging and strength training.

Sharon holds an Honours degree in Arts and Social Sciences from the National University of Singapore.

Ker Ching has 17 years of experience in audit and finance functions including treasury, investments, financial and regulatory reporting, and business analytics and corporate strategy, having worked in both reinsurance and direct insurance companies. She has led finance and enterprise transformation projects in her previous positions.

Her most recent position was Chief Financial Officer, Asia, at Partner Reinsurance Asia.

Prior to joining PartnerRe, she was the Head of Finance (Reinsurance Division) of Berkshire Hathaway Specialty Insurance, Singapore. She started her career in KPMG as an auditor covering financial institutions.

Ker Ching has a degree in accountancy from the Oxford Brookes University and is a Fellow Member of the Association of Chartered Certified Accountants (ACCA).

Eng Chai is responsible for the company’s long-term IT strategy. His division manages the IT operations and new technology development to support MSIG Singapore’s digital transformation and business growth.

He brings along more than 23 years of experience in the specialised fields of technology infrastructure, service delivery and modernisation of core insurance platform.

Up to December 2020, Eng Chai was the Senior Vice President of Technology Solutions at MSIG Holdings (Asia) before joining the Singapore office to head the new division. He was part of the team involved in MSIG’s regional rollout of a new core insurance system and oversaw the large-scale implementation program.

Eng Chai credits MSIG’s core values in laying the foundation for a culture of excellence in the company. Off work, he enjoys family time with his two sons.

Eng Chai graduated from the University of Wollongong where he majored in Internet Science and Technology. He is also an ITIL® Expert, a certified Scrum Master and Scrum Product Owner.

As Senior Vice President for Technical Services, Jeremy is responsible for managing 140 staff in the Underwriting, Reinsurance, Claims and Data Intelligence & Actuarial departments. He joined MSIG Singapore in 2013 and counts over 20 years of experience in the general insurance industry.

Before joining MSIG Singapore, Jeremy headed the Business Services division in MSIG Insurance (Hong Kong) Limited covering Underwriting, Reinsurance, Claims and Legal Services. Between 2004 and 2010, he was the regional actuary for MSIG Holdings (Asia) Pte Ltd and was the approved actuary for MSIG operations in Southeast Asia and Hong Kong.

Jeremy believes MSIG can become an employer of choice if employees work closely with one another, continue developing new skills, and enjoying their jobs. “When they enjoy what they do, we can be assured they will delight our customers,” he adds.

Jeremy is a Fellow of the Casualty Actuarial Society (CAS) and has an Executive MBA from Kellogg-HKUST. Outside MSIG, Jeremy volunteers as VP of the Asian Region Casualty Actuaries (ARECA) Committee and University Liaison for the CAS. He is also an executive committee member of the alumni club of another local school.

Mabel oversees the functions of Legal & Compliance at MSIG Singapore. She is a Singapore-qualified lawyer and has worked in law firms for a number of years. In the later part of her career as a practicing lawyer, her work focused on insurance-related litigation.

Mabel has more than 20 years of professional experience spread across legal practice, insurance and the banking industries. She has held global, regional and local roles and was most recently the Regional Head of Legal and Compliance for Asia Pacific in a general insurer.

Mabel has a law degree from National University of Singapore and a certificate in Data Protection (EU GDPR).

Jerry leads the growth strategy for the corporate segment business and oversees the distribution channels, including Brokers, Agents, Direct and Japanese corporate accounts, as well as the Marine Business Development department.

He has over 20 years of senior leadership experience in the financial services industry across local and international markets. This includes over 10 years in the commercial insurance industry, leading strategic and profitable business growth.

Prior to his appointment, he was the Managing Director for wealth management firm - St James’s Place in the Asia and Middle East region, leading the accelerated growth and development of the regional business. During his tenure, he successfully delivered business expansion through strengthening distributor relationships, entering new markets, and developing strategic partnerships.

Before St James’s Place, he was the Director for Strategy & Change at RSA Insurance (UK) where he oversaw the development and execution of strategic plans. He successfully led change initiatives that strengthened underwriting capabilities and streamlined operations across its specialty lines business, including Marine, Engineering, and Accident and Health.

Jerry holds an MBA from the University of Oxford, where he graduated with distinction.

Steven is responsible for the development and growth of the consumer segment business at MSIG Singapore, and provides strategic direction and leadership in the areas of digital partnerships and distribution, bancassurance, product research and innovation, and digital marketing.

At MSIG, he was instrumental in transforming the bancassurance distribution and establishing MSIG as one of the market leaders in Singapore for personal insurance. Steven is a proponent of MSIG's digitisation efforts in a bid to deliver innovative solutions for customers. He champions improvements in customer journeys, with focus on delivering customer-centric insurance solutions to meet customers' needs and improve their engagement and experience with MSIG.

With over 30 years of general insurance experience, Steven has worked in various roles including business development, insurance broking, marketing, underwriting and operations. Steven is a Chartered Insurer with the Chartered Insurance Institute (UK), and holds a Bachelor of Business Degree in Banking & Insurance from Nanyang Technological University.