Notify Relevant Parties
- Contact MSIG at +65 6827 7660 at the occurrence of a loss and/or damage situation that may give rise to a claim.
- Do not accept delivery of goods against a clean receipt at any sign of loss and/or damage.
- Immediately notify carriers and/or other parties responsible for the loss and/or damage and invite them for a joint survey.
Mitigate Loss & Collect Information
- Take necessary steps to minimise further loss or damage to the goods.
- Assist and cooperate with our appointed surveyors during the course of their survey.
Supporting Documents for Marine Claim
You can help us to expedite your claim by providing the required documents promptly.
We will contact you for any additional documents that may be required.