Motor Insurance

Claim Procedure

1.

Notify Relevant Parties

  • If there are injuries, dial 995 for an ambulance or 999 for the police. Do not remove the vehicles unless you need to rescue the injured parties. Move your vehicle to the side if no one is injured.
  • If you require tow-truck service or further advice on the accident, please call our 24-hour helpline at +65 6827 7660.
2.

Collect Information

  • Take photographs of the accident scene and damaged vehicles. You may approach any of our authorised workshops or IDAC centres for assistance to download the photographs.
  • Exchange information and particulars of driver/owner, including name, NRIC/FIN, telephone number, email address, insurer and policy number. Note down the vehicle registration number and vehicle details.
  • Note down the name, address and contact number of any eye-witness(es).
  • Avoid all unauthorised tow-truck operators or repair workshops.
  • Do not admit liability.

Note: If you would like to request for a vehicle pre-repair inspection, please email us here. We will arrange for the inspection and contact you accordingly.

3.

Report Accident

  • File a police report under the following circumstances: 
    • injury case
    • hit-and-run case
    • non-injury involving:
      1. government vehicle 
      2. damage to government property
      3. foreign vehicle 
      4. pedestrian or cyclist
  • Report your accident and bring your accident vehicle (regardless of the extent of damage) to our approved reporting centres/authorised workshops within 24 hours or by the next working day. If you do not comply with this requirement, you may lose your No Claims Discount (NCD) (all or part) during your policy renewal and your rights to claim under the policy may also be affected.
  • If you are making a claim under your own policy, you may request any of our authorised workshops to submit a quotation for repairs to us. You need to decide if you are claiming for your own damage repair and the claim needs to be submitted within 14 days of occurrence or discovery of damage.
  • If you are making a third party claim at our authorised workshops, an estimate will be prepared and the third party insurer will be invited to survey your vehicle within 2 working days (from date of accident).
  • If you are using your own workshop, please ensure that you contact the third party insurer for the pre-repair survey before commencing repairs. This will ensure that your claim will not be prejudiced.
Text
Supporting Documents for Motor Claim

You can help us to expedite your claim by providing the required documents promptly.

We will contact you for any additional documents that may be required.

Checklist
Print
When lodging an accident report at any IDAC centre or our approved reporting centre/authorised workshops
When making a repair claim for your vehicle within the authorised repair limit
When making a medical benefits claim for you and/or your passengers
When making a Personal Accident Claim
When making a third party property damage claim
When making a third party bodily injuries claim
Workshop & IDAC Locator

Location

Workshop

IDAC

IDAC Kaki Bukit (VAC)

23 Kaki Bukit Avenue 4
Singapore 415933
Tel: 6741 6697

Get Directions

 

IDAC

IDAC Paya Ubi (NAC)

No. 51 Ubi Avenue 1 
#01-25 Paya Ubi Industrial Park
Singapore 408933
Tel: 6841 0055

Get Directions

Workshop

Premier Automotive Services Pte. Ltd

23 Changi South Avenue 2
#01-02 Singapore 486443
Tel: 65446682

Get Directions

Workshop

Falcon-Air Auto Services Pte Ltd

Blk 9006 Tampines St 93 #01-200
Singapore 528840
Tel: 6789 7997

Get Directions

Workshop

NPH Auto Services

Blk 9005 Tampines St 93 #01-246/254
Singapore 528839
Tel: 8233 1010

Get Directions

Workshop

Kan Fook Sing Motor Workshop

1 Kaki Bukit Ave 6
Autobay @ Kaki Bukit #01-13
Singapore 417883
Tel: 6743 5344

Get Directions

Workshop

[email protected] WTS Automotive Services Pte Ltd

17 Kaki Bukit Road 4, #01-58/59/60/61/62 Bartley BizCentre
Singapore 417809
Tel: 6844 9449

Get Directions

Workshop

Yew Tee Automobile Tech Pte Ltd

[email protected], 25 Kaki Bukit Road 4, #01-61
Singapore 417800
Tel: 6702 3113

Get Directions

Workshop

Kan Fook Sing Motor Workshop

61 Defu Lane 12
Singapore 539147
Tel: 6747 9560

Get Directions

Workshop

ComfortDelGro Engineering Pte Ltd

59 Loyang Drive
Singapore 508969
Tel: 9115 2616

Get Directions

Workshop

ComfortDelGro Engineering Pte Ltd

320 Ubi Road 3
Singapore 408649
Tel: 9115 2616

Get Directions

Workshop

Progressive Car Care Pte Ltd

Blk 3022A Ubi Road 1
#01-45/46 Singapore 408716
Tel: 67415336

Get Directions

Workshop

Volkswagen Group Singapore Pte Ltd Restricted to VW Models Only

No. 1 Kampong Ampat
Singapore 368314
Tel: 63057299

Get Directions

Windscreen Only

Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)

52 Ubi Ave 3 #04-42 Frontier E Park @ Ubi
Singapore 408867
Tel: 6278 0887

Get Directions

IDAC

IDAC Bukit Batok (VAC)

511 Bukit Batok Street 23
Singapore 659545
Tel: 6560 3312

Get Directions

IDAC

IDAC Bukit Merah Blk (NAC)

Blk 1007 Bukit Merah Lane 3
#01-11, Singapore 159721
Tel: 6898 0055

Get Directions

IDAC

IDAC Jalan Boon Lay (STA)

249, Jalan Boon Lay
Singapore 619523
Tel: 6555 6111

Get Directions

Workshop

Hitachi Capital Asia Pacific Pte Ltd

Jun Taiyo Service Centre 
No. 8 Fourth Lok Yang Road
Singapore 629705
Tel: 6466 3022

Get Directions

Workshop

Sng Ah Tee Motor & Panel Services Pte Ltd

Blk 3 Pioneer Road North #01-18
Singapore 628457
Tel: 6268 6183

Get Directions

Workshop

Wah Hong Motors & Credit Pte. Ltd

38 Toh Guan Road East #01-57 Enterprise Hub
Singapore 608581
Tel: 6515 5778

Get Directions

Workshop

ComfortDelGro Engineering Pte Ltd

45 Pandan Road
Singapore 609286
Tel: 9115 2616

Get Directions

Workshop

DPS Body & Paint Centre (Subsidiary of C&C)
Diplomats Parts Pte Ltd  


209 Pandan Gardens, 
Cycle & Carriage Autohub
Singapore 609339
Tel: 6568 4501

Get Directions

Workshop

Falcon-Air Auto Services Pte Ltd

Unit No. 8 Pandan Loop 
Blk 1 JTC Industrial Est. Blk K
Singapore 128226
Tel: 6779 5665

Get Directions

Windscreen Only

Cheng Auto Bodyworks

5 Soon Lee Street, #01-62
Pioneer Point, Singapore 627607
Tel: 6631 0707

Get Directions

Workshop

ComfortDelGro Engineering Pte Ltd

7 Sungei Kadut Way
Singapore 728791
Tel: 9115 2616

Get Directions

Workshop

Automotive Repair centre Pte Ltd

38 Woodlands Industrial Park E1 #05-18
Singapore 757700
Tel: 6468 8834

Get Directions

Workshop

SMRT Automotive Services Pte Ltd

60 Woodlands Industrial Park E4
Singapore 757705
Tel: 6866 2628

Get Directions

Workshop

Sin Yew Hup Auto Pte Ltd

Blk D4 Woodlands Road,
393M, Yew Tee Industrial Est
Singapore 677981
Tel: 6760 0819

Get Directions

Workshop

Yew Tee Automobile Tech Pte Ltd

Blk 6 Woodlands Road 399F, Yew Tee Industrial Estate
Singapore 678006
Tel: 6762 2081

Get Directions

Workshop

Shu Fatt Auto Works

Blk 1009 Bukit Merah Lane 3 #01-90
Singapore 159723
Tel: 6273 0119

Get Directions

Workshop

Vantage Automotive Limited

305 Alexandra Road #02-01 
Alexandra Automotive Centre
Singapore 159942
Tel: 6272 8828

Get Directions

Workshop

Volkswagen Group Singapore Pte Ltd Restricted to VW Models Only

247 Alexandra Road
Singapore 159934
Tel: 63057299

Get Directions

IDAC

IDAC Sin Ming Drive (VAC)

385 Sin Ming Drive
Singapore 575718
Tel: 6455 5358 / 5555

Get Directions

IDAC

IDAC Sin Ming Road (STA)

302 Sin Ming Road
Singapore 575627
Tel: 6555 6888

Get Directions

Workshop

Glen Enterprise Pte Ltd (Motor Cycle Only)

1100/1102 Serangoon Road
Singapore 328196
Tel: 6296 9939

Get Directions

Workshop

City Auto Pte. Ltd.

Blk 8 Sin Ming Road #01-60/62
Sin Ming Industrial Estate Singapore 575643
Tel: 64531235

Get Directions

Workshop

ComfortDelGro Engineering Pte Ltd

205 Braddell Road
Singapore 579701
Tel: 9115 2616

Get Directions

Workshop

Falcon-Air Auto Services Pte Ltd

Blk 176 Sin Ming Drive 
#01-06/07/13 Sin Ming Autocare
Singapore 575721
Tel: 6452 0880

Get Directions

Workshop

K. Kim Hin Auto Pte Ltd

160 Sin Ming Drive #02-20 
Sin Ming AutoCity
Singapore 575722
Tel: 6452 7018

Get Directions

Workshop

Lai Huat (Meng Kee) Motor Pte Ltd

160 Sin Ming Drive #04-01, #04-02 & #07-03 Sin Ming Autocity
Singapore 575722
Tel: 6453 8110

Get Directions

Workshop

Lim Tan Motor Pte Ltd

Blk 176 Sin Ming Drive 
#03-09/10 Sin Ming Autocare
Singapore 575721
Tel: 6452 0893

Get Directions

Workshop

S & H Motor Pte Ltd

160 Sin Ming Drive #07-02 
Sin Ming Autocity
Singapore 575722
Tel: 6453 4730

Get Directions

Workshop

Vin's Motor Pte Ltd

160 Sin Ming Dr
#03-03 Sin Ming Autocity
Singapore 575722
Tel: 6453 2121

Get Directions