Motor Insurance

Claim Procedure

Claim Procedure

1.

Notify Relevant Parties

  • If there are injuries, dial 995 for an ambulance or 999 for the police. Do not remove the vehicles unless you need to rescue the injured parties. Move your vehicle to the side if no one is injured.
  • If you require further advice on the accident, please call our 24-hour helpline at +65 6827 7660.
2.

Collect Information

  • Take photographs of the accident scene and damaged vehicles. You may approach any of our authorised workshops for assistance to download the photographs.
  • Exchange information and particulars of driver/owner, including name, NRIC/FIN, telephone number, email address, insurer and policy number. Note down the vehicle registration number and vehicle details.
  • Note down the name, address and contact number of any eye-witness(es).
  • Avoid all unauthorised tow-truck operators or repair workshops.
  • Do not admit liability.

Note: If you would like to request a vehicle pre-repair inspection, please email us here. We will arrange for the inspection and contact you accordingly.

3.

Report Accident

  • File a police report under the following circumstances: 
    • injury case (medical leave of 3 days or more)
    • hit-and-run case
    • any accident involving:
      1. damage to government vehicle 
      2. damage to government property
      3. foreign vehicle 
      4. pedestrian, cyclist or Personal Mobility Device (PMD) user
  • Report your accident and bring your accident vehicle (regardless of the extent of damage) to our authorised workshops within 24 hours or by the next working day. If you do not comply with this requirement, you may lose your No Claims Discount (NCD) (all or part) during your policy renewal and your rights to claim under the policy may also be affected. Note: With effect from 15 February 2021, all IDAC (Independent Damage Assessment Centre) will cease its accident reporting services for MSIG. 
  • If you are claiming your own policy, you may request any of our authorised workshops to submit a quotation for repairs to us. You need to decide if you are claiming for your own damage repair and the claim needs to be submitted within 14 days of occurrence or discovery of damage.
  • If you are making a third-party claim at our authorised workshops, an estimate will be prepared, and the third party insurer will be invited to survey your vehicle within 2 working days (from date of accident).
  • If you are using your own workshop, please ensure that you contact the third party insurer for the pre-repair survey before commencing repairs. This will ensure that your claim will not be prejudiced.
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Supporting Documents for Motor Claim

You can help us to expedite your claim by providing the required documents promptly.

We will contact you for any additional documents that may be required.

Checklist
Print
When lodging an accident report at our authorised workshops
When making a repair claim for your vehicle within the authorised repair limit
When making a medical benefits claim for you and/or your passengers
When making a Personal Accident Claim
When making a third party property damage claim
When making a third party bodily injuries claim

Authorised Workshop Locator

Location
Workshop type
Number of Workshop: 37

PREFERRED WORKSHOP
(18-mth repair warranty)

Autobacs Car Care (Singapore) Pte. Ltd.

8 Kaki Bukit Ave 4 #08-45/46
Premier@Kaki Bukit S415875
Tel: 6702 1555

Get Directions

PREFERRED WORKSHOP
(18-mth repair warranty)

Autobacs Car Care (Singapore) Pte. Ltd. (Reporting Only)

30 Bukit Batok East Ave 6 S659761
Tel: 6749 5600

Get Directions

PREFERRED WORKSHOP
(18-mth repair warranty)

Autobacs Car Care (Singapore) Pte. Ltd. (Reporting Only)

10 Ubi View S408543
Tel: 6749 5600

Get Directions

PREFERRED WORKSHOP
(18-mth repair warranty)

Automotive Repair Centre Pte. Ltd.

48 Toh Guan Road East
#02-146/147 Enterprise Hub S608586
Tel: 6250 4489

Get Directions

PREFERRED WORKSHOP
(18-mth repair warranty)

Automotive Repair Centre Pte. Ltd.

38 Woodlands Industrial Park
E1 #05-18 S757700
Tel: 6468 8834

Get Directions

PREFERRED WORKSHOP
(18-mth repair warranty)

Century Motors (Singapore) Pte. Ltd.

6 Marsiling Lane S739145
Tel: 8821 2626

Get Directions