Motor Insurance
Claim Procedure
Notify Relevant Parties
- If there are injuries, dial 995 for an ambulance or 999 for the police. Do not remove the vehicles unless you need to rescue the injured parties. Move your vehicle to the side if no one is injured.
- If you require tow-truck service or further advice on the accident, please call our 24-hour helpline at +65 6827 7660.
Collect Information
- Take photographs of the accident scene and damaged vehicles. You may approach any of our authorised workshops for assistance to download the photographs.
- Exchange information and particulars of driver/owner, including name, NRIC/FIN, telephone number, email address, insurer and policy number. Note down the vehicle registration number and vehicle details.
- Note down the name, address and contact number of any eye-witness(es).
- Avoid all unauthorised tow-truck operators or repair workshops.
- Do not admit liability.
Note: If you would like to request a vehicle pre-repair inspection, please email us here. We will arrange for the inspection and contact you accordingly.
Report Accident
- File a police report under the following circumstances:
- injury case
- hit-and-run case
- non-injury involving:
- government vehicle
- damage to government property
- foreign vehicle
- pedestrian or cyclist
- Report your accident and bring your accident vehicle (regardless of the extent of damage) to our authorised workshops within 24 hours or by the next working day. If you do not comply with this requirement, you may lose your No Claims Discount (NCD) (all or part) during your policy renewal and your rights to claim under the policy may also be affected. Note: With effect from 15 February 2021, all IDAC (Independent Damage Assessment Centre) will cease its accident reporting services for MSIG.
- If you are claiming your own policy, you may request any of our authorised workshops to submit a quotation for repairs to us. You need to decide if you are claiming for your own damage repair and the claim needs to be submitted within 14 days of occurrence or discovery of damage.
- If you are making a third-party claim at our authorised workshops, an estimate will be prepared, and the third party insurer will be invited to survey your vehicle within 2 working days (from date of accident).
- If you are using your own workshop, please ensure that you contact the third party insurer for the pre-repair survey before commencing repairs. This will ensure that your claim will not be prejudiced.
- Download
- Download
You can help us to expedite your claim by providing the required documents promptly.
We will contact you for any additional documents that may be required.

Workshop
Premier Automotive Services Pte. Ltd
Premier Automotive Services Pte. Ltd
23 Changi South Avenue 2
#01-02 Singapore 486443
Tel: +65 6544 6682
Workshop
Falcon-Air Auto Services Pte Ltd
Falcon-Air Auto Services Pte Ltd
Blk 9006 Tampines St 93 #01-200
Singapore 528840
Tel: +65 6789 7997
Workshop
Kan Fook Sing Motor Workshop
Kan Fook Sing Motor Workshop
1 Kaki Bukit Ave 6
Autobay @ Kaki Bukit #01-13
Singapore 417883
Tel: +65 6743 5344
Workshop
Progressive Car Care Pte Ltd
Progressive Car Care Pte Ltd
Blk 3022A Ubi Road 1
#01-45/46 Singapore 408716
Tel: +65 6741 5336
Workshop
Volkswagen Group Singapore Pte Ltd Restricted to VW Models Only
Volkswagen Group Singapore Pte Ltd Restricted to VW Models Only
No. 1 Kampong Ampat
Singapore 368314
Tel: +65 6305 7299
Windscreen Only
Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)
Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)
52 Ubi Ave 3 #04-42 Frontier E Park @ Ubi
Singapore 408867
Tel: +65 6278 0887
Workshop
Hitachi Capital Asia Pacific Pte Ltd
Hitachi Capital Asia Pacific Pte Ltd
Jun Taiyo Service Centre
No. 8 Fourth Lok Yang Road
Singapore 629705
Tel: +65 6466 3022
Workshop
Sng Ah Tee Motor & Panel Services Pte Ltd
Sng Ah Tee Motor & Panel Services Pte Ltd
Blk 3 Pioneer Road North #01-18
Singapore 628457
Tel: +65 6268 6183
Workshop
Wah Hong Motors & Credit Pte. Ltd
Wah Hong Motors & Credit Pte. Ltd
38 Toh Guan Road East #01-57 Enterprise Hub
Singapore 608581
Tel: +65 6515 5778
Workshop
DPS Body & Paint Centre (Subsidiary of C&C)
Diplomats Parts Pte Ltd
DPS Body & Paint Centre (Subsidiary of C&C)
Diplomats Parts Pte Ltd
209 Pandan Gardens,
Cycle & Carriage Autohub
Singapore 609339
Tel: +65 6568 4501
Workshop
Falcon-Air Auto Services Pte Ltd
Falcon-Air Auto Services Pte Ltd
Unit No. 8 Pandan Loop
Blk 1 JTC Industrial Est. Blk K
Singapore 128226
Tel: +65 6779 5665
Windscreen Only
Cheng Auto Bodyworks
Cheng Auto Bodyworks
5 Soon Lee Street, #01-62
Pioneer Point, Singapore 627607
Tel: +65 6631 0707
Workshop
Automotive Repair centre Pte Ltd
Automotive Repair centre Pte Ltd
38 Woodlands Industrial Park E1 #05-18
Singapore 757700
Tel: +65 6468 8834
Workshop
SMRT Automotive Services Pte Ltd
SMRT Automotive Services Pte Ltd
60 Woodlands Industrial Park E4
Singapore 757705
Tel: +65 6866 2628
Workshop
Sin Yew Hup Auto Pte Ltd
Sin Yew Hup Auto Pte Ltd
Blk D4 Woodlands Road,
393M, Yew Tee Industrial Est
Singapore 677981
Tel: +65 6760 0819
Workshop
Vantage Automotive Limited
Vantage Automotive Limited
305 Alexandra Road #02-01
Alexandra Automotive Centre
Singapore 159942
Tel: +65 6272 8828
Workshop
Volkswagen Group Singapore Pte Ltd Restricted to VW Models Only
Volkswagen Group Singapore Pte Ltd Restricted to VW Models Only
247 Alexandra Road
Singapore 159934
Tel: +65 6305 7299
Workshop
Glen Enterprise Pte Ltd (Motor Cycle Only)
Glen Enterprise Pte Ltd (Motor Cycle Only)
1100/1102 Serangoon Road
Singapore 328196
Tel: +65 6296 9939
Workshop
City Auto Pte. Ltd.
City Auto Pte. Ltd.
Blk 8 Sin Ming Road #01-60/62
Sin Ming Industrial Estate Singapore 575643
Tel: +65 6453 1235
Workshop
Falcon-Air Auto Services Pte Ltd
Falcon-Air Auto Services Pte Ltd
Blk 176 Sin Ming Drive
#01-06/07/13 Sin Ming Autocare
Singapore 575721
Tel: +65 6452 0880
Workshop
K. Kim Hin Auto Pte Ltd
K. Kim Hin Auto Pte Ltd
160 Sin Ming Drive #02-20
Sin Ming AutoCity
Singapore 575722
Tel: +65 6452 7018
Workshop
Lai Huat (Meng Kee) Motor Pte Ltd
Lai Huat (Meng Kee) Motor Pte Ltd
160 Sin Ming Drive #04-01, #04-02 & #07-03 Sin Ming Autocity
Singapore 575722
Tel: +65 6453 8110
Workshop
Lim Tan Motor Pte Ltd
Lim Tan Motor Pte Ltd
Blk 176 Sin Ming Drive
#03-09/10 Sin Ming Autocare
Singapore 575721
Tel: +65 6452 0893
Workshop
S & H Motor Pte Ltd
S & H Motor Pte Ltd
160 Sin Ming Drive #07-02
Sin Ming Autocity
Singapore 575722
Tel: +65 6453 4730
Windscreen Only
Glazity Auto Pte Ltd (Mobile Windscreen Repairs & Replacement)
Glazity Auto Pte Ltd (Mobile Windscreen Repairs & Replacement)
IBiz Centre
32 Old Toh Tuck Road #02-04
Singapore 597658
Tel: +65 6909 9906 / +65 9688 3619