Motor Insurance

Claim Procedure

Notify Relevant Parties

If there are injuries, dial 995 for an ambulance or 999 for the police. Do not remove the vehicles unless you need to rescue the injured parties. Move your vehicle to the side if no one is injured.
If you require tow-truck service or further advice on the accident, please call our 24-hour helpline at +65 6827 7660.

Collect Information

Take photographs of the accident scene and damaged vehicles. You may approach any of our authorised workshops or IDAC centres for assistance to download the photographs.
Exchange information and particulars of driver/owner, including name, NRIC/FIN, telephone number, email address, insurer and policy number. Note down the vehicle registration number and vehicle details.
Note down the name, address and contact number of any eye-witness(es).
Avoid all unauthorised tow-truck operators or repair workshops.
Do not admit liability.

Note: If you would like to request for a vehicle pre-repair inspection, please email us here. We will arrange for the inspection and contact you accordingly.

Report Accident

File a police report under the following circumstances:
- injury case
- hit-and-run case
- non-injury involving:
  1. government vehicle
  2. damage to government property
  3. foreign vehicle
  4. pedestrian or cyclist
Report your accident and bring your accident vehicle (regardless of the extent of damage) to our approved reporting centres/authorised workshops within 24 hours or by the next working day. If you do not comply with this requirement, you may lose your No Claims Discount (NCD) (all or part) during your policy renewal and your rights to claim under the policy may also be affected.
If you are making a claim under your own policy, you may request any of our authorised workshops to submit a quotation for repairs to us. You need to decide if you are claiming for your own damage repair and the claim needs to be submitted within 14 days of occurrence or discovery of damage.
If you are making a third party claim at our authorised workshops, an estimate will be prepared and the third party insurer will be invited to survey your vehicle within 2 working days (from date of accident).
If you are using your own workshop, please ensure that you contact the third party insurer for the pre-repair survey before commencing repairs. This will ensure that your claim will not be prejudiced.

Download
- Checklist
- Windscreen Claim Form

Download
- Checklist
- Windscreen Claim Form

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Claim Procedure

Location

Workshop

IDAC

IDAC Kaki Bukit (VAC)

IDAC

IDAC Paya Ubi (NAC)

Workshop

Premier Automotive Services Pte. Ltd

Workshop

Falcon-Air Auto Services Pte Ltd

Workshop

NPH Auto Services

Workshop

Kan Fook Sing Motor Workshop

Workshop

[email protected] WTS Automotive Services Pte Ltd

Workshop

Yew Tee Automobile Tech Pte Ltd

Workshop

Kan Fook Sing Motor Workshop

Workshop

ComfortDelGro Engineering Pte Ltd

Workshop

ComfortDelGro Engineering Pte Ltd

Workshop

Progressive Car Care Pte Ltd

Workshop

Volkswagen Group Singapore Pte Ltd Restricted to VW Models Only

Windscreen Only

Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)

IDAC

IDAC Bukit Batok (VAC)

IDAC

IDAC Bukit Merah Blk (NAC)

IDAC

IDAC Jalan Boon Lay (STA)

Workshop

Hitachi Capital Asia Pacific Pte Ltd

Workshop

Sng Ah Tee Motor & Panel Services Pte Ltd

Workshop

Wah Hong Motors & Credit Pte. Ltd

Workshop

ComfortDelGro Engineering Pte Ltd

Workshop

DPS Body & Paint Centre (Subsidiary of C&C) Diplomats Parts Pte Ltd

Workshop

Falcon-Air Auto Services Pte Ltd

Windscreen Only

Cheng Auto Bodyworks

Workshop

ComfortDelGro Engineering Pte Ltd

Workshop

Automotive Repair centre Pte Ltd

Workshop

SMRT Automotive Services Pte Ltd

Workshop

Sin Yew Hup Auto Pte Ltd

Workshop

Yew Tee Automobile Tech Pte Ltd

Workshop

Shu Fatt Auto Works

Workshop

Vantage Automotive Limited

Workshop

Volkswagen Group Singapore Pte Ltd Restricted to VW Models Only

IDAC

IDAC Sin Ming Drive (VAC)

IDAC

IDAC Sin Ming Road (STA)

Workshop

Glen Enterprise Pte Ltd (Motor Cycle Only)

DPS Body & Paint Centre (Subsidiary of C&C)
Diplomats Parts Pte Ltd