You can help us to expedite your claim by providing the required documents promptly.
Supporting Documents For Health Claim
|1. Original completed claim form||
|2. Original final detailed hospital bills or receipts||
|3. Original final clinic bills or receipts||
|4. Medical Report/Discharge Summary||
|5. Copy of work permit, if applicable||
We will contact you for any additional documents that may be required.
1. If I am due for an operation, can I request for a Letter of Guarantee (LOG) for my admission (Pre-Certification)?
Please call our medical helpline at 6827 7688 for assistance.
Our officers will require your written authorisation to contact and liaise with your doctor for an upfront assessment of your medical condition, treatment and resulting claim under the policy.
If coverage is confirmed, a LOG will be issued. Otherwise, you will be asked to pay for the medical expenses and submit your claims to us for reimbursement.