Health Insurance

Claim Procedure

Claim Procedure

1.

Notify Us

  • At the occurrence of the incident, contact your agent, broker or MSIG at +65 6827 7660.
2.

Submit Information

  • You may submit your claim notification online, download a copy of the claim form or request for the form to be sent to you. 
  • You should request your attending doctor to complete the "Medical Report" section of the claim form. Please note that claimants are required to bear the fee for obtaining the report. 
  • Submit your claim online to receive your claims payment faster and hassle-free through FAST or PayNow payment options.

onlineclaims

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MSIG Assist

Contact MSIG Assist 24-hour hotline at +65 6323 8388 for Medical and Travel Assistance. 

List of Services

1. Medical Assistance

  • Arrangement of Payment Guarantee for Inpatient Hospitalisation
  • Medical Referral
  • Emergency Medical Advice and Assistance
  • Overseas Emergency Medical Evacuation and Repatriation
  • Repatriation of Local Burial and Mortal Remains or Local Cremation

2. Travel Assistance

  • Visa, Immunisation, Vaccination, Special Medication
  • Weather Information
  • Retrieval and Redirection of Lost Luggage
  • Replacement and Delivery of Essential Lost Travel Documents
  • Emergency Message Transmission and Interpreting Service

Please refer to the Policy for full terms, conditions and exclusions. 

Supporting Documents for Health Claim

You can help us to expedite your claim by providing the required documents promptly.

We will contact you for any additional documents that may be required.

Checklist
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FAQs
1. If I am due for an operation, can I request for a Letter of Guarantee (LOG) for my admission (Pre-Certification)?

Please call our medical helpline at +65 6323 8388 for assistance.

Our officers will require your written authorisation to contact and liaise with your doctor for an upfront assessment of your medical condition, treatment and resulting claim under the policy.

If coverage is confirmed, an LOG will be issued. Otherwise, you will be asked to pay for the medical expenses and submit your claims to us for reimbursement.

2. How do I file my claim?

You may either submit your claim online here, or download the claim form from the "Download" button above for submission to us by email or post.

Please remember to attach all relevant supporting documents listed above.

3. What are the supporting documents required?

Please refer to the Supporting Documents section above for a list of required documents for your respective claims or download the list here.

We will contact you for any additional documents that may be required.

4. How do I know whether MSIG has received my claim submission?

Upon successful submission, an acknowledgement email will be sent to the email address indicated in the online claim form.

Please ensure your email address is correct during submission of online claim.

5. Where do I send the claims documents to?

Please mail the claims documents to us at:

MSIG Insurance (Singapore) Pte Ltd
4 Shenton Way
#21-01
SGX Centre 2
Singapore 068807
Attention: Claims Department

6. I want to submit a claim but would like to check on policy coverage first. / I want a confirmation on whether my claim is payable before submitting it.

Please refer to your policy documents to check on your policy coverage.

Alternatively, you may contact your broker, agent or call our Customer Service Hotline at +65 6827 7602. Our operating hours are from 8.45 am to 5.30 pm, Mondays to Fridays except Public Holidays.

Please note that in certain circumstances, we are unable to advise you or provide you with a firm answer on your claim, until we receive your claim form together with all relevant supporting documents.

If you are submitting as an employee or dependent of employee under a Corporate scheme, please check the policy coverage with your HR who will either confirm the policy coverage with MSIG or through your company's intermediary.

7. If I am consulting a specialist, do I need to get a referral letter from the clinic before claiming for these expenses?

Yes, referral letter/memo from a General Practitioner (GP) is required for specialist consultation. Please refer to your policy documents to check on your policy coverage.

If you are submitting as an employee or dependent of an employee under a Corporate scheme, please check the policy coverage with your HR who will either confirm the policy coverage with MSIG or through your company's intermediary. 

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