Generally, our claims process is as follows:

1. After you have notified us of your claim, we will send you an acknowledgement letter.
2. Our claims officer will then review your claim and contact you for any additional documents that may be required.
3. Your claim will be processed within 2-3 weeks from the last receipt of complete submission of supporting information or documents. 
4. If you need a specific update on your claim, please email us and quote your claim reference number.
5. If your enquiry or request is urgent, please call our Claims Hotline at 6827 7660. Our operating hours are from 8.45am to 5.30pm, Mondays to Fridays (except Public Holidays).

During travel peak periods, we may take a longer time than usual to process your claim. We thank you for your patience.

You may either submit your claim online here, or download the claim form from the "Download" button above for submission to us by email, post, fax or walk-in.

Please remember to attach all relevant supporting documents listed above. 

Please refer to the Supporting Documents section above for a list of required documents for your respective claims or download the list here.

We will contact you for any additional documents that may be required. 

Please refer to your policy documents to check on your policy coverage. 

Alternatively, you can also chat with Mae, our chatbot (for enquiries on TravelEasy®, TravelEasy Pre-Ex® and Global Study policies only) or call our Customer Service Hotline at 6827 7602. Our operating hours are from 8.45 am to 5.30 pm, Mondays to Fridays (except Public Holidays).

Please note that in certain circumstances, we are unable to advise you or provide you with a firm answer on your claim, until we receive your claim form together with all relevant supporting documents. 

Please refer to your policy documents to check on your policy coverage. 

Alternatively, you can also chat with Mae, our chatbot (for enquiries on TravelEasy®, TravelEasy Pre-Ex® and Global Study policies only) or call our Customer Service Hotline at 6827 7602. Our operating hours are from 8.45 am to 5.30 pm, Mondays to Fridays (except Public Holidays).

No. The policy only covers for loss of baggage outside of Singapore. Perishables, fruits, food and drink products are not covered under the policy. Please refer to your policy documents for the full list of excluded items.

Yes, we will pay for the accidental loss or damage to the items up to a limit of S$500 per item. You are also required to report the loss within 24 hours of discovery to the local police and must have not checked-in the items at the time of loss.

Yes, you may submit a claim for the accidental loss of your laptop subjected to a limit of S$1,000. You are also required to report the loss within 24 hours of discovery to the local police and must have not checked-in the items at the time of loss.

Please check your policy documents for the minimum number of hours of delay required for you to qualify for this benefit.

Generally, airlines will provide documentation explaining any delay if approached by its passengers.

Yes, please request the overseas operator assistant to arrange for a call-collect with our MSIG Assist Hotline operator, AAI. If the country operator is unable to arrange for call-collect, please call the MSIG Assist Hotline and request for a return call so that the bulk of the overseas call charges are absorbed by us.

Please contact our MSIG Assist Hotline immediately for any medical emergency or evacuation to allow us to assess the injury or illness and coordinate the evacuation process.

If your policy covers medical expenses, we will pay for the medical, surgical, hospital fees or charges necessarily and reasonably incurred to treat an injury, provided that such fees and charges are required for professional services from a physician and/or at a hospital prescribed by such physician.

We will assess specialist consultations without referral on a case-by-case basis.

Please refer to your policy documents as each policy provides a different TCM coverage.

Generally, TravelEasy pays for necessary and reasonable treatment expenses incurred up to the limit stated in your policy, provided that these fees and charges are supported by receipts from a licensed or registered Chinese Physician/Chiropractor.

Please check your policy documents on the time limit to consult a doctor and submit a medical expenses claims under your policy.

Generally, TravelEasy will cover medical expenses in Singapore, provided that the medical treatment was received within 72 hours of your return.