Frequently Asked Questions
Updated on 27 Feb 2020
Our travel insurance does not cover any claims arising from Novel Coronavirus (Covid-19) outbreak for trips to or passing through these destinations if the policy or trip is purchased on these dates or later:
- 22 Jan 2020 for Wuhan
- 23 Jan 2020 for Hubei Province
- 27 Jan 2020 for Mainland China (excluding Hong Kong, Macau & Taiwan)
- 23 Feb 2020 for Daegu or Cheongdo of South Korea
- 27 Feb 2020, 0000hrs, for rest of the world
As the situation develops, other policy cover changes may be made due to the events that are made known by the media or government. Please refer to Singapore Ministry of Foreign Affairs for the latest update on travel advisories.
You may request to cancel your TravelEasy or TravelEasy Pre-Ex policy and we will refund your premium in full, provided that the period of insurance has not started, and you have not made any claim under the policy. Please refer to the table below for the eligibility criteria:
| Country of travel | Purchase transaction date | Cancel and refund policy |
|---|---|---|
| Mainland China | Before 30 Jan 2020 | Admin fee of $50 waived, full refund of insurance premiums. |
| South Korea | Before 27 Feb 2020 | Admin fee of $50 waived, full refund of insurance premiums. |
The cancellation and full refund will apply to policies with travel dates commencing no later than 31 Jul 2020.
For policies purchased before 27 February 2020
TravelEasy or TravelEasy Pre-Ex covers claims due to Covid-19 during your trip if you are not travelling against travel advisories and you have purchased the policy before the following cut-off dates:
- 22 Jan 2020 for Wuhan
- 23 Jan 2020 for Hubei Province
- 27 Jan 2020 for Mainland China (excluding Hong Kong, Macau & Taiwan)
- 23 Feb 2020 for Daegu or Cheongdo of South Korea
- 27 Feb 2020, 0000hrs, for rest of the world
For policies purchased from 27 February 2020 onwards
The travel insurance will exclude coverage related to Covid-19. However, you are still covered for benefits such as baggage delay, loss of travel documents, missed travel connection and medical benefits should you fall ill or injure yourself during your travel, so long as there is no connection with Covid-19.
As the situation develops, other policy cover changes may be made due to the events that are made known by the media or government. Please continue to monitor this section for the latest updates.
If you have purchased the policy before the cut-off date for your planned destination, you can make a claim for travel cancellation if World Health Organisation declares outbreak situation at your planned destination as epidemic within 30 days before the start of your trip.
As the situation develops, other policy cover changes may be made due to the events that are made known by the media or government. Please continue to monitor this section for the latest updates.
Our travel insurance does not cover any claims arising from the protests in Hong Kong as it is considered a known event since June 2019. However, claims which are not related to this event such as medical expenses due to illness sustained during the trip are payable subject to policy terms and conditions.