Business Technology Solutions

The role of Business Technology Solutions (BTS) is pivotal in optimizing infrastructure and systems including networks, cyber security, management information systems, system development, application development, business analysis, etc to support efficient operations and strategic growth. A well-structured IT infrastructure serves as the backbone of a company, enabling the automation of processes, reduction of manual efforts, and enhancement of productivity. Strategic management of IT resources aligns technological capabilities with business objectives, fostering innovation and maintaining a competitive edge in the market.

What does a business technology solutions department do?

• Infrastructure and Operations: Manage and optimize IT systems, ensure scalability and performance of IT systems to support business operations.
• Cybersecurity: Manage cybersecurity protocols and ensure compliance with data protection regulations (e.g., PDPA).
• Architecture, Applications and BI: Support software development and applications that drive productivity and innovation, facilitates efficient data management and storage.
• Business Analysis Support: Translate business needs into technical solutions; provide business process analysis and post-implementation support.
• IT Governance: Enforce IT governance, ensure regulatory compliance, manage risk, and oversee IT budgets.
• Delivery Monitoring: Oversee IT project management, track progress, ensure alignment with business goals, and report on KPIs.