Programme Management

A programme management role drives innovation by overseeing digital initiatives that enhance efficiency and customer experience. The role works with cross-functional teams, ensuring alignment with business goals, and implementing new technologies to stay competitive in the evolving insurance landscape.

What does a programme management department do?

• Identify and introduce new technologies, tools, and platforms to improve operational efficiency and customer experience.
• Implement customer-centric strategies to improve user experience across various digital touchpoints.
• Drive digital projects with various project methodologies.
• Manage the collation and analysis of user requirements and facilitate discussions with IT/vendor on meeting the user requirements.
• Manage and resolve conflicting requirements between user requirements vs system solutions.
• Support UAT defect resolution process with technical assessment of defect fixes.