Claims Services

The role of Claims Services is vital to ensure a fair and efficient resolution process. This involves conducting thorough investigations, maintaining accurate documentation, and having a clear understanding of policy coverage. The focus is on assessing claims with precision, ensuring settlements are based on reliable information and adhere to contractual obligations. The process requires seamless coordination with internal teams and external agencies to facilitate a smooth and equitable outcome. Claims handled include travel, home, motor, property, marine cargo, financial lines, personal accident, health, and others.

What does a claims services department do?

• Conduct comprehensive investigations to gather all necessary facts and evidence.
• Collaborate effectively with internal teams, surveyors and external parties.
• Negotiate and evaluate claims objectively to ensure fair and just settlement amounts.
• Adopt best practices and aim for a fair resolution in claims handling to enhance customer satisfaction for all involved parties.
• Provide a technical reference point for queries.