There are good reasons to get your travel insurance once you have booked your trip as this can protect your pocket if your trip is disrupted due to unexpected events such as strikes, riots and natural disasters that happen at your planned destination.
These events can affect your cover depending on when you have purchased the policy.
TravelEasy Flex covers for insured events that occurs within 30 days before the start of your trip. The insured events are listed under each benefit section (e.g. Travel cancellation) of the policy.
With Cancel for any reason optional cover added to your Single trip policy, this enhances your policy to give you flexibility to cancel, postpone or replace the traveller for any reason such as work or personal emergencies up to 270 days before the start of the trip and be covered for up to 50% of your incurred expenses. Make sure you purchase your travel policy with this optional cover within 14 days of your initial booking booking of your Single trip policy to qualify for this cover.
Should a major event affect your trip, you can refer to the general guideline below.
For policies purchased after the insured event has happened
Event that has already happened or has been made known by the media or authorities before you purchase the policy or booked the trip (for annual plan) are not covered. These are considered as known events.
For policies purchased before the insured event happened and you have not yet departed
| If you have purchased | TravelEasy Flex | TravelEasy Flex with Cancel for any reason optional cover |
| The policy covers for trip cancellation and postponement |
| Due to insured event that happens within 30 days before your trip. | Covered | Covered |
| Due to any reason such as work or personal emergencies that happens after you purchase the policy and within 270 days before the start of the trip. | Not covered | Covered |
If you are unsure whether the overseas event affects your trip, please contact your providers (airline, transport, tour, accommodation) to check if your bookings are affected by the event.
If your trip is unavoidably cancelled or postponed, please submit your claim to us and we will assess it based on policy terms and conditions.
Should you decide to proceed with the trip, it is important to remember that you are still covered for claims during your trip that are not related to the known event such as baggage delay caused by the airline or loss of personal items due to theft.
The policy does not cover claims due to known event, government restriction, war, nuclear, radioactive contamination, pandemics, and any circumstances which you or any insured person is aware of before the purchase of this policy or arrangement of the trip.
Earthquake
In the case of earthquakes, they are normally accompanied by aftershocks which may last for weeks after the initial earthquake. If you have purchased your policy after the initial earthquake, you will not be covered for claims relating to the earthquake and their aftershocks as they would be considered as known event which are excluded from cover.
Travel Advisory
The ongoing conflict involving Israel, the United States and Iran is considered a known event. The war and terrorism exclusion on the travel insurance policies will apply to claims that are directly or indirectly caused by, arise from, or in connection with war or warlike operations.
For travellers purchasing a policy for travel to and/or involving transit through the Middle East region, any claims and losses related to this event will not be covered if the policy is purchased on or after 28 February 2026, 2:40 PM.
Please access our full travel advisory and related FAQs here.
For information on claims procedure, click here.
If you would like to clarify on your coverage, you can chat with Mae or contact us.
